Greetings Fellow Nanog'ers Are there any Comcast engineers in the group that could help to sort out a 10GB layer2 ELAN issue in Florida? We are short of cancelling this circuit that has been in for a couple of days. We cannot pass above 1GB on this circuit... 10GB SFPs on both ends, 10GB price, 1GB service... the team refuses to investigate, dispatch, or otherwise act in any way that is customer oriented. Regards, -Joe
I’ll reply off-list in a sec From: NANOG <nanog-bounces+jason_livingood=cable.comcast.com@nanog.org> on behalf of Joe Carroll <joe@theneutral.net> Date: Friday, October 29, 2021 at 14:16 To: nanog list <nanog@nanog.org> Subject: Comcast? Layer2 / ELAN Greetings Fellow Nanog'ers Are there any Comcast engineers in the group that could help to sort out a 10GB layer2 ELAN issue in Florida? We are short of cancelling this circuit that has been in for a couple of days. We cannot pass above 1GB on this circuit... 10GB SFPs on both ends, 10GB price, 1GB service... the team refuses to investigate, dispatch, or otherwise act in any way that is customer oriented. Regards, -Joe
I would request an on-site rfc test that should clear things up quickly On Fri, Oct 29, 2021 at 11:17 AM Joe Carroll <joe@theneutral.net> wrote:
Greetings Fellow Nanog'ers
Are there any Comcast engineers in the group that could help to sort out a 10GB layer2 ELAN issue in Florida?
We are short of cancelling this circuit that has been in for a couple of days.
We cannot pass above 1GB on this circuit... 10GB SFPs on both ends, 10GB price, 1GB service... the team refuses to investigate, dispatch, or otherwise act in any way that is customer oriented.
Regards, -Joe
participants (3)
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Joe Carroll -
Livingood, Jason -
TJ Trout