That's unusual... we've gone through hard drive replacements many times and always gotten a detailed email from them before the hard drive arrived.... Paul -----Original Message----- From: Robert Glover [mailto:robertg@garlic.com] Sent: July-13-12 2:32 PM To: nanog@nanog.org Subject: Akamai infrastructure tech If someone with Akamai is watching, can you please have someone from infrastructure contact me? We host an Akamai server, a drive started taking errors, Akamai shipped us a new drive, but did not tell us which of the eight drives in the server needs to be replaced. Normal contact channels have resulted in voicemail or no clue :( Thanks, -Robert