Buzz me offline and I'll connect you to them. I used to work there. Cheers, Joshua Sent from my iPad

On Oct 23, 2013, at 11:13 PM, "Crist Clark" <cjc+nanog@pumpky.net> wrote:

Got 10 GbE service from a data center in Santa Clara to a campus in San Mateo California from Comcast. Been pretty solid. Only blips have been anounced maintenance. When I have contacted support, I really can't complain.

It's L2. I see my BPDUs and LLDPDUs come through.

So, yeah, it exists.

Related, maybe:

Has anyone actually seen Comcast's "ethernet" service? This is advertised as a symmetrical, high-speed (100mb+?) business service not consumer stuff.

I called several times out of curiosity. Using the phone number for this service on their website got me switched around several times by people who seemed to barely know what I was talking about.

One wanted to engage me in a debate about why asymmetrical 20/7 (whatever it was) isn't good enough I assume because that's all she was involved with so I muttered something about routing net blocks etc so she gave up and switched me again. Fine.

Then I'd finally get someone who seemed reasonable, seemed to know what I was asking about, took down my call back info and promised someone would get back to me within one business day.

Never got a callback. Tried this a few times, same result.

So, does it exist?

I suppose if sales won't call you back you have to wonder what support would be like.

P.S. Their website for this service invites you to enter your address to see if it's available and assures me it is, that's where you get the phone number to call sales.

-- -Barry Shein

The World | bzs@TheWorld.com | http://www.TheWorld.com Purveyors to the Trade | Voice: 800-THE-WRLD | Dial-Up: US, PR, Canada Software Tool & Die | Public Access Internet | SINCE 1989 *oo*

Hi Tom, Yes Comcast has SLA for their Enterprise Services, see page 5 (Schedule A-2) of http://business.comcast.com/docs/ent-terms-and-conditions/Product-Specific-A ttachment-Ethernet-Dedicated-Internet-120412-PUBLISHED-v3.pdf?sfvrsn=0 Tony Patti CIO S. Walter Packaging Corp. -----Original Message----- From: Tom Morris [mailto:blueneon@gmail.com] Sent: Thursday, October 24, 2013 2:38 AM To: NANOG list Subject: Re: Point to Point Ethernet request Do they offer an SLA on that? I've got a couple of broadcast sites that could use a 21st century studio to transmitter link... Bandwidth wouldn't be that spicy (just FM stereo here) but reliability is a must!! An at&t t1 is even starting to drive us nuts by having seconds long dropouts in the afternoons. Tom Morris, Operations Manager, WDNA-FM This message sent from a mobile device. Silly typos provided free of charge. On Oct 24, 2013 2:14 AM, "Crist Clark" <cjc+nanog@pumpky.net> wrote:

Got 10 GbE service from a data center in Santa Clara to a campus in San Mateo California from Comcast. Been pretty solid. Only blips have been anounced maintenance. When I have contacted support, I really can't complain.

It's L2. I see my BPDUs and LLDPDUs come through.

So, yeah, it exists.

Related, maybe:

Has anyone actually seen Comcast's "ethernet" service? This is advertised as a symmetrical, high-speed (100mb+?) business service not consumer stuff.

I called several times out of curiosity. Using the phone number for this service on their website got me switched around several times by people who seemed to barely know what I was talking about.

One wanted to engage me in a debate about why asymmetrical 20/7 (whatever it was) isn't good enough I assume because that's all she was involved with so I muttered something about routing net blocks etc so she gave up and switched me again. Fine.

Then I'd finally get someone who seemed reasonable, seemed to know what I was asking about, took down my call back info and promised someone would get back to me within one business day.

Never got a callback. Tried this a few times, same result.

So, does it exist?

I suppose if sales won't call you back you have to wonder what support would be like.

P.S. Their website for this service invites you to enter your address to see if it's available and assures me it is, that's where you get the phone number to call sales.

-- -Barry Shein

The World | bzs@TheWorld.com | http://www.TheWorld.com Purveyors to the Trade | Voice: 800-THE-WRLD | Dial-Up: US, PR, Canada Software Tool & Die | Public Access Internet | SINCE 1989 *oo*