Chris: Let's move this discussion to private e-mail. I am sure the NANOG readers could care less, as they have more important matters to deal with (such as bar-hopping in NM :) Anyway, I noticed this problem at around 17:00 EST on Friday. It was corrected within several hours. What disturbs me was not the problem itself, but the lack of information/support your standard support channels were able to provide me with. I was basically told that you were aware of this, and that it was a "Bell Atlantic problem," but no more (including specifics, status, estimated time of repair, etc). This was after waiting on hold for ~ 30 minutes, listening to elevator music that makes John Tesh sound good. :( Once again, please direct future correspondences to me PRIVATELY. Thanks, Adam On Sat, 7 Feb 1998, Chris Dorsey wrote:

Hi Adam,

If you can forward a complete description of the problem to "noc@home.net", the NOC will investigate as quickly as possible. This approach will undoubtably provide better service. I've alerted our NOC and they are taking a look at the problem and are awaiting the particulars. I noticed you didn't include a phone number in your .sig so if you could include that too it would expedite things.

Thanks in advance, Chris Dorsey @Home Network dorsey@home.net noc=1-800-872-3595 my phone=650-569-5341

...

Uh... Could someone from @H please contact me privately, ASAP?!? Put simply, your connectivity at SprintNAP and [the Parking Garage Commonly Referred to as] MAE-East sucks at the moment.

Your phone support leaves much to be desired in terms of competency and responsiveness.

BTW, thanks to everyone who contacting me re: cross-country connectivity. I have a gazillion FR price quotes headed my way... :)

Thanks, Adam -- ---------------------------------------------------------- Adam Rothschild <asr@millburn.net> CTO / Senior Systems Engineer http://www.millburn.net millburnNET inter@ctive