If you have visibility and can fix things - I would greatly appreciate an off-list contact. We have a reachability issue through Level3, but it's on the Sprint side of a specific peer and the Level3 support person can't fit the pieces together mentally. We are still pursuing our ticket and trying to do it 'by the book' (we are a Level3 customer) but an off-list contact would be very much appreciated. -- Brandon Applegate - CCIE 10273 PGP Key fingerprint: 7407 DC86 AA7B A57F 62D1 A715 3C63 66A1 181E 6996 "SH1-0151. This is the serial number, of our orbital gun."
One of our guys navigated a Sprint phone tree and hit a deposit of clue. Issue is fixed, it was indeed on the Sprint side. Thanks to Sprint for responding and fixing this, especially when we aren't even your customer (yet). -- Brandon Applegate - CCIE 10273 PGP Key fingerprint: 7407 DC86 AA7B A57F 62D1 A715 3C63 66A1 181E 6996 "SH1-0151. This is the serial number, of our orbital gun." On Fri, 22 Oct 2010, Brandon Applegate wrote:
If you have visibility and can fix things - I would greatly appreciate an off-list contact. We have a reachability issue through Level3, but it's on the Sprint side of a specific peer and the Level3 support person can't fit the pieces together mentally.
We are still pursuing our ticket and trying to do it 'by the book' (we are a Level3 customer) but an off-list contact would be very much appreciated.
-- Brandon Applegate - CCIE 10273 PGP Key fingerprint: 7407 DC86 AA7B A57F 62D1 A715 3C63 66A1 181E 6996 "SH1-0151. This is the serial number, of our orbital gun."
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Brandon Applegate