What sort of software do people use to manage various tasks? Something like a helpdesk or ticketing system, where users can report problems, etc. -- James S. Smith Systems Administrator +1 416 408-4448 x257 james@mobshop.com www.mobshop.com <http://www.mobshop.com>
James S. Smith wrote:
What sort of software do people use to manage various tasks? Something like a helpdesk or ticketing system, where users can report problems, etc.
WebRT, though it's really only suited to a rather small setup unless you tweak it by hand some (we're mostly using it to track software development bug reports, as opposed to task management). Speaking of, and not for, my employer (the .sig is personal) -- *************************************************************************** Joel Baker System Administrator - lightbearer.com lucifer@lightbearer.com http://www.lightbearer.com/~lucifer
On 02/07/01, lucifer@lightbearer.com wrote:
James S. Smith wrote:
What sort of software do people use to manage various tasks? Something like a helpdesk or ticketing system, where users can report problems, etc.
WebRT, though it's really only suited to a rather small setup unless you tweak it by hand some (we're mostly using it to track software development bug reports, as opposed to task management).
There've been a lot of improvements made to RT since it was called "WebRT" -- including a total rewrite, which is now in beta. http://www.fsck.com/projects/rt/ has info. -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold
Have you looked at Request Tracker (http://fsck.com/projects/rt/)? It's been working well for us as a trouble ticketing system for quite some time now. - Gilbert
-----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of James S. Smith Sent: Wednesday, February 07, 2001 5:17 PM To: nanog@merit.edu Subject: Managing task lists
What sort of software do people use to manage various tasks? Something like a helpdesk or ticketing system, where users can report problems, etc.
-- James S. Smith Systems Administrator +1 416 408-4448 x257 james@mobshop.com www.mobshop.com <http://www.mobshop.com>
participants (4)
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Gilbert Pajela -
J.D. Falk -
James S. Smith -
lucifer＠lightbearer.com