I am current going through some vendor selection for tier 1 providers. I was trying get some opinions on Zayo. I have personally never heard of them. Thoughts?
I have a 10Gig to Abovenet and have not been really impressed. It was a royal pain to get turned up, as their fiber docs didn’t seem to exist. Have had issues using it to access AWS and EC2. Pushing the traffic back to Level3 or XO seems to resolve the problem. Trouble tickets seem to be filed in the circular file. Josh
On Nov 12, 2014, at 4:23 PM, joel jaeggli <joelja@bogus.com> wrote:
On 11/12/14 11:16 AM, james jones wrote:
I am current going through some vendor selection for tier 1 providers. I was trying get some opinions on Zayo. I have personally never heard of them. Thoughts?
Think abovenet...
Zayo owns what used to be Abovenet. In my experience, your experience will vary from market to market, depending on the network you're based on. As of late, we've had repeated capacity issues and packet loss in the San Francisco Bay Area, however other metros have been perfectly stable. On Wed, Nov 12, 2014 at 1:16 PM, james jones <james@freedomnet.co.nz> wrote:
I am current going through some vendor selection for tier 1 providers. I was trying get some opinions on Zayo. I have personally never heard of them. Thoughts?
I don’t know the history on Zayo but they acquired Abovenet of which I’m a customer. Quite frankly, I haven’t been impressed. The support went to shit. The last two tickets that I’ve opened with them have had mixed results. The first ticket they called me back 5 days after opening a ticket for a DDoS block request and the second they never called back for another DDoS block request. Next time I call them I’m going to demand to speak with someone immediately. Otherwise, the network seems to be fine. Ryan
On Nov 12, 2014, at 4:16 PM, james jones <james@freedomnet.co.nz> wrote:
I am current going through some vendor selection for tier 1 providers. I was trying get some opinions on Zayo. I have personally never heard of them. Thoughts?
We've leased several 10G circuits from them and they perform adequately and NOC has been responsive. Pacific Northwest Region. -Dan On Wed, Nov 12, 2014 at 1:33 PM, Ryan Wilkins <ryan@deadfrog.net> wrote:
I don’t know the history on Zayo but they acquired Abovenet of which I’m a customer.
Quite frankly, I haven’t been impressed. The support went to shit. The last two tickets that I’ve opened with them have had mixed results. The first ticket they called me back 5 days after opening a ticket for a DDoS block request and the second they never called back for another DDoS block request. Next time I call them I’m going to demand to speak with someone immediately.
Otherwise, the network seems to be fine.
Ryan
On Nov 12, 2014, at 4:16 PM, james jones <james@freedomnet.co.nz> wrote:
I am current going through some vendor selection for tier 1 providers. I was trying get some opinions on Zayo. I have personally never heard of them. Thoughts?
when zayo acquired abovenet, we shortly thereafter terminated transit with them for various unsatisfactory reasons. abovenet was great. miss them. On Wed, Nov 12, 2014 at 5:08 PM, Daniel Rohan <drohan@gmail.com> wrote:
We've leased several 10G circuits from them and they perform adequately and NOC has been responsive. Pacific Northwest Region.
-Dan
On Wed, Nov 12, 2014 at 1:33 PM, Ryan Wilkins <ryan@deadfrog.net> wrote:
I don’t know the history on Zayo but they acquired Abovenet of which I’m a customer.
Quite frankly, I haven’t been impressed. The support went to shit. The last two tickets that I’ve opened with them have had mixed results. The first ticket they called me back 5 days after opening a ticket for a DDoS block request and the second they never called back for another DDoS block request. Next time I call them I’m going to demand to speak with someone immediately.
Otherwise, the network seems to be fine.
Ryan
On Nov 12, 2014, at 4:16 PM, james jones <james@freedomnet.co.nz> wrote:
I am current going through some vendor selection for tier 1 providers. I was trying get some opinions on Zayo. I have personally never heard of them. Thoughts?
On Wed, Nov 12, 2014 at 2:08 PM, Daniel Rohan <drohan@gmail.com> wrote:
We've leased several 10G circuits from them and they perform adequately and NOC has been responsive. Pacific Northwest Region.
-Dan
+1 Zayo has been as good if not better than my other providers. I have service with them in multiple markets. CB On Wed, Nov 12, 2014 at 1:33 PM, Ryan Wilkins <ryan@deadfrog.net> wrote:
I don’t know the history on Zayo but they acquired Abovenet of which I’m a customer.
Quite frankly, I haven’t been impressed. The support went to shit. The last two tickets that I’ve opened with them have had mixed results. The first ticket they called me back 5 days after opening a ticket for a DDoS block request and the second they never called back for another DDoS block request. Next time I call them I’m going to demand to speak with someone immediately.
Otherwise, the network seems to be fine.
Ryan
On Nov 12, 2014, at 4:16 PM, james jones <james@freedomnet.co.nz> wrote:
I am current going through some vendor selection for tier 1 providers. I was trying get some opinions on Zayo. I have personally never heard of them. Thoughts?
We had circuits with Abovenet in San Jose and Ashburn when Zayo bought them. Abovenet was very responsive, and their IP folks showed some expertise. Since Zayo acquired them, the quality and responsiveness has decreased significantly. We've not experienced any packet loss, but the quality of customer service has declined significantly. On Wed, Nov 12, 2014 at 1:16 PM, james jones <james@freedomnet.co.nz> wrote:
I am current going through some vendor selection for tier 1 providers. I was trying get some opinions on Zayo. I have personally never heard of them. Thoughts?
-- Christopher Nielsen "They who can give up essential liberty for temporary safety, deserve neither liberty nor safety." --Benjamin Franklin "The tree of liberty must be refreshed from time to time with the blood of patriots & tyrants." --Thomas Jefferson
Agree, cuustomer service is really not upto par these days. All my other carriers do better from that standpoint, but the network performance isn't all that bad. Just pray that nothing breaks... On 11/13/2014 午前 08:22, Christopher Nielsen wrote:
We had circuits with Abovenet in San Jose and Ashburn when Zayo bought them. Abovenet was very responsive, and their IP folks showed some expertise. Since Zayo acquired them, the quality and responsiveness has decreased significantly. We've not experienced any packet loss, but the quality of customer service has declined significantly.
On Wed, Nov 12, 2014 at 1:16 PM, james jones <james@freedomnet.co.nz> wrote:
I am current going through some vendor selection for tier 1 providers. I was trying get some opinions on Zayo. I have personally never heard of them. Thoughts?
participants (10)
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Ca By -
Christopher Nielsen -
Daniel Rohan -
james jones -
joel jaeggli -
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Joshua McDonald -
Paul S. -
Ryan Wilkins -
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