If you are blacklisted due of SPAM, and this happens often when you are an ISP, there is not automatic process. Stefan On Tuesday 08 August 2006 11:36, Stephen Satchell wrote:

Stefan Hegger wrote:

...

We have the same problem. We are blacklisted and I filled out the webform. I got an email regarding ticket number and account/password to track the ticket. But it seems that nobody is working on it.

There has been extensive discussion on NANAE and NANABl newsgroups on this issue. The bottom line: The SORBS ticket queue is handled by a group of unpaid volunteers, and there is quite a backlog. That's why there is the automatic de-listing system in place, which requires proper host names and longer time-to-live (TTL) values in rDNS.

Yes, it's a bit of work, but it beats waiting for someone to get around to your ticket.

No, I'm not associated in any way with SORBS, just an interested observer and system administrator who has had to deal with listings myself.

-- Stefan Hegger Internet System Engineer Stefan.Hegger@lycos-europe.com Tel: +49 5241 8071 334 Lycos Europe GmbH Carl-Bertelsmann Str. 29 Postfach 315 33311 Gütersloh