Might help if you indicate type of service as they have lots of services covered by different groups: IP transit, wave, dark fiber, voip, Colo, etc. Their Enterprise division does yet other services. Might also help if you provide at least a general location/region. -----Original Message----- From: Patrick Sumby [patrick.sumby@sohonet.com] Received: Friday, 16 Sep 2016, 7:22PM To: nanog@nanog.org [nanog@nanog.org] Subject: Anyone with a clue at Zayo? Have a turnup we've been working on all day and no luck so far. Now we're being told that nobody can help outside hours :( Any help much appreciated. Thanks Pat