Anyone knows a direct contact for Claro Brazil ? The phone number for their NOC on PeeringDB doesn't work or make sense and e-mails are ignored. Thank you
Thanks, indeed Dany just got back to us via e-mail. Are you sure the phone number is correct ? +55 is Brazil , 21 is Rio but it's written 3 times in a row ( +5521212129004230100 ). In any case, I tried calling the number and it gave an error. On Friday, 15/03/2024 at 14:11 Pedro Prado wrote: Hey Scott, I validated those to be correct. They said Dany is the right contact. Did you try e-mailing him? Pedro On 15 Mar 2024, at 15:45, Scott Q. wrote: Anyone knows a direct contact for Claro Brazil ? The phone number for their NOC on PeeringDB doesn't work or make sense and e-mails are ignored. Thank you
On 15 Mar 2024, at 20:15, Scott Q. <qmail@top-consulting.net> wrote:
Thanks, indeed Dany just got back to us via e-mail.
Glad to know!
Are you sure the phone number is correct ? +55 is Brazil , 21 is Rio but it's written 3 times in a row ( +5521212129004230100 ). In any case, I tried calling the number and it gave an error.
Claro acquired Embratel, an operator whose code is 21 - their number is actually 21212900. Then you add Rio and Brazil and get +55 21 21212900. But I have no idea about the extra digits…
Hey there, It seems like Claro's NOC phone number is all good in PeeringDB - https://www.peeringdb.com/net/2680 Simply dial +552121212900, and a member of the NOC team will promptly assist you. Thanks, -- Alessandro Martins On Fri, Mar 15, 2024 at 5:17 PM Scott Q. <qmail@top-consulting.net> wrote:
Thanks, already got confirmation there is an issue. For all others chasing this, there is a routing issue between Arelion and Claro. Claro is aware and working on the issue. On Friday, 15/03/2024 at 17:02 Alessandro Martins wrote: Hey there, It seems like Claro's NOC phone number is all good in PeeringDB - https://www.peeringdb.com/net/2680 Simply dial +552121212900, and a member of the NOC team will promptly assist you. Thanks, -- Alessandro Martins On Fri, Mar 15, 2024 at 5:17 PM Scott Q. wrote: Thanks, indeed Dany just got back to us via e-mail. Are you sure the phone number is correct ? +55 is Brazil , 21 is Rio but it's written 3 times in a row ( +5521212129004230100 ). In any case, I tried calling the number and it gave an error. On Friday, 15/03/2024 at 14:11 Pedro Prado wrote: Hey Scott, I validated those to be correct. They said Dany is the right contact. Did you try e-mailing him? Pedro On 15 Mar 2024, at 15:45, Scott Q. wrote: Anyone knows a direct contact for Claro Brazil ? The phone number for their NOC on PeeringDB doesn't work or make sense and e-mails are ignored. Thank you
participants (3)
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Alessandro Martins -
Pedro Prado -
Scott Q.