https://www.ripe.net/ripe/docs/ripe-631 We hope anyone deploying IPv6, and consequently staffing a help desk, to find this document useful. Please feel free to borrow and adapt it for your organization's needs. I'm sharing it here on NANOG because this document is not RIPE region specific. Disclaimer: this documents the use of http://test-ipv6.com/helpdesk - which I'm perhaps a bit biased about. That said, the bulk of the body of this work is coming from the community at large. -jason