RE: NOC Phone Number Time (Re: Microsoft NOC?)
1-800 numbers are difficult to dial outside the US.
Not if you dial 1-880 instead....
---------- From: Sean Donelan[SMTP:SEAN@SDG.DRA.COM] Sent: Saturday, May 09, 1998 2:51 AM To: nanog@merit.edu Subject: NOC Phone Number Time (Re: Microsoft NOC?)
The reason it is imperative that there be a telephone number for an ISP is that it's really hard to use e-mail to contact an ISP if the network connectivity to the ISP is not working.
I guess its that time again.
Between May 11 and May 15 I will be conducting my Emergency NOC Phone Test. This is an unannounced test where I call each of the phone numbers given to me by providers I interconnect with.
The rules are listed on <http://dranet.dra.com/verify-contact.html>.
Although I say its 'unannounced' if you want to tell your NOC folks I'll be calling next week go ahead. In practice I've found corporate culture tends to overwhelm any special advance notice.
In case you are interested, the very best performance in the last emergency NOC phone contact test was by the Defense Communications Agency/DISA NOC. They earned four stars, out of five, losing only one point because the operator did not know how to call their NOC from outside the US. 1-800 numbers are difficult to dial outside the US. -- Sean Donelan, Data Research Associates, Inc, St. Louis, MO Affiliation given for identification not representation
On Mon, May 11, 1998 at 11:57:45AM +0200, Foley, Grant wrote:
1-800 numbers are difficult to dial outside the US.
Not if you dial 1-880 instead....
To clarify, certain areas have a dialling hack that allows you to dial either +1 880 to get an equivalent 800 number, or +880, as long as you pay the charges. It's been a while since this came up on c.d.t, but I believe it was a Canada hack, implemented the former way, rather than an international hack, implemented the latter. Of course, the former hack will die the minute someone allocates 880, but I think that code's reserved. Cheers, -- jra -- Jay R. Ashworth jra@baylink.com Member of the Technical Staff Unsolicited Commercial Emailers Sued The Suncoast Freenet "Two words: Darth Doogie." -- Jason Colby, Tampa Bay, Florida on alt.fan.heinlein +1 813 790 7592 Managing Editor, Top Of The Key sports e-zine ------------ http://www.totk.com
For the record: US INTL 1-800 = +1 880 1-888 = +1 881 1-877 = +1 882 1-866 = +1 883 1-855 = +1 884 1-844 = +1 885 1-833 = +1 886 1-822 = +1 887 This is according to Bellcore, the people who run the NANP. The codes on the left are the ones reserved for domestic toll-free services, and the ones on the right are reserved for the corresponding international semi-toll-free services. I use "semi-toll-free" to mean that the US charges are paid by the callee, while the intl charges are paid by the caller. Sean's point, as told to me privately, was that the people at the DISA NOC didn't know this, and couldn't provide any other means for someone outside the US to contact them (direct toll call, etc). Stephen Jay R. Ashworth wrote:
On Mon, May 11, 1998 at 11:57:45AM +0200, Foley, Grant wrote:
1-800 numbers are difficult to dial outside the US.
Not if you dial 1-880 instead....
To clarify, certain areas have a dialling hack that allows you to dial either +1 880 to get an equivalent 800 number, or +880, as long as you pay the charges. It's been a while since this came up on c.d.t, but I believe it was a Canada hack, implemented the former way, rather than an international hack, implemented the latter.
Of course, the former hack will die the minute someone allocates 880, but I think that code's reserved.
-- Stephen Sprunk, KD5DWP "Oops." Email: sprunk@paranet.com Sprint Paranet -Albert Einstein ICBM: 33.00151N 96.82326W
On Mon, 11 May 1998, Stephen Sprunk wrote:
This is according to Bellcore, the people who run the NANP. The codes
This is getting _way_ off topic, but Bellcore no longer is the NANP adminstrator... Lockheed Martin took over a while (months?) ago. Check out http://www.nanpa.com ; lots of useful information there... --zawada Paul J. Zawada, RCDD | Senior Network Engineer zawada@ncsa.uiuc.edu | National Center for Supercomputing Applications +1 630 686 7825 | http://www.ncsa.uiuc.edu/People/zawada
Your mileage can, and definitely will, vary. Not all 800 numbers map to 880 (a workaround kludge for 800 number access from outside the US). Not all companies or long-distance carriers offer (or accept in the company's case) that option for international calls. Bottom line is that for maximum availabilty, 800/888 numbers are bad form. The POTS line, or similar DID number should be used in records where international people may need to access it. Derek On Mon, 11 May 1998, Foley, Grant wrote:
1-800 numbers are difficult to dial outside the US.
Not if you dial 1-880 instead....
---------- From: Sean Donelan[SMTP:SEAN@SDG.DRA.COM] Sent: Saturday, May 09, 1998 2:51 AM To: nanog@merit.edu Subject: NOC Phone Number Time (Re: Microsoft NOC?)
The reason it is imperative that there be a telephone number for an ISP is that it's really hard to use e-mail to contact an ISP if the network connectivity to the ISP is not working.
I guess its that time again.
Between May 11 and May 15 I will be conducting my Emergency NOC Phone Test. This is an unannounced test where I call each of the phone numbers given to me by providers I interconnect with.
The rules are listed on <http://dranet.dra.com/verify-contact.html>.
Although I say its 'unannounced' if you want to tell your NOC folks I'll be calling next week go ahead. In practice I've found corporate culture tends to overwhelm any special advance notice.
In case you are interested, the very best performance in the last emergency NOC phone contact test was by the Defense Communications Agency/DISA NOC. They earned four stars, out of five, losing only one point because the operator did not know how to call their NOC from outside the US. 1-800 numbers are difficult to dial outside the US. -- Sean Donelan, Data Research Associates, Inc, St. Louis, MO Affiliation given for identification not representation
====================================================================== Derek J. Balling | "Bill Gates is a monocle and a white dredd@megacity.org | fluffy cat from being a villain in the http://www.megacity.org/ | next Bond film." - Dennis Miller ======================================================================
participants (5)
-
Derek Balling -
Foley, Grant -
Jay R. Ashworth -
Paul Zawada -
Stephen Sprunk