Comcast transit problems?
I'm being inundated with reports from Comcast customers in various markets about their inability to reach anything on AWS. For example, we have a few people in Atlanta that are all having this issue. What's more, they're having weird issues reaching things like Twitter or RingCentral (while other sites like Google and CNN work fine). (RingCentral's support department apparently knows about this and is telling their customers that use Comcast that they're aware of the issue but don't know what's going on at the present time.) Calls to the Comcast customer support just yield the "everything's fine, you're crazy" response from the staff. Can anyone from Comcast give me some help (or information) off list? -bt
Not sure what the connectivity is between Comcast and AWS, but Level3 is having issues in Atlanta. Sent from my iPhone
On Apr 22, 2014, at 10:07, Blair Trosper <blair.trosper@gmail.com> wrote:
I'm being inundated with reports from Comcast customers in various markets about their inability to reach anything on AWS. For example, we have a few people in Atlanta that are all having this issue.
What's more, they're having weird issues reaching things like Twitter or RingCentral (while other sites like Google and CNN work fine).
(RingCentral's support department apparently knows about this and is telling their customers that use Comcast that they're aware of the issue but don't know what's going on at the present time.)
Calls to the Comcast customer support just yield the "everything's fine, you're crazy" response from the staff.
Can anyone from Comcast give me some help (or information) off list?
-bt
Yep, that does seem to be the problem. John On Apr 22, 2014 8:17 AM, "Joshua McDonald" <josh@2cold.net> wrote:
Not sure what the connectivity is between Comcast and AWS, but Level3 is having issues in Atlanta.
Sent from my iPhone
On Apr 22, 2014, at 10:07, Blair Trosper <blair.trosper@gmail.com> wrote:
I'm being inundated with reports from Comcast customers in various markets about their inability to reach anything on AWS. For example, we have a few people in Atlanta that are all having this issue.
What's more, they're having weird issues reaching things like Twitter or RingCentral (while other sites like Google and CNN work fine).
(RingCentral's support department apparently knows about this and is telling their customers that use Comcast that they're aware of the issue but don't know what's going on at the present time.)
Calls to the Comcast customer support just yield the "everything's fine, you're crazy" response from the staff.
Can anyone from Comcast give me some help (or information) off list?
-bt
At least it's not a Friday or a holiday. :) On Tue, Apr 22, 2014 at 9:19 AM, John Neiberger <jneiberger@gmail.com>wrote:
Yep, that does seem to be the problem.
John On Apr 22, 2014 8:17 AM, "Joshua McDonald" <josh@2cold.net> wrote:
Not sure what the connectivity is between Comcast and AWS, but Level3 is having issues in Atlanta.
Sent from my iPhone
On Apr 22, 2014, at 10:07, Blair Trosper <blair.trosper@gmail.com> wrote:
I'm being inundated with reports from Comcast customers in various markets about their inability to reach anything on AWS. For example, we have a few people in Atlanta that are all having this issue.
What's more, they're having weird issues reaching things like Twitter or RingCentral (while other sites like Google and CNN work fine).
(RingCentral's support department apparently knows about this and is telling their customers that use Comcast that they're aware of the issue but don't know what's going on at the present time.)
Calls to the Comcast customer support just yield the "everything's fine, you're crazy" response from the staff.
Can anyone from Comcast give me some help (or information) off list?
-bt
Looks like they are having issues other than Atlanta. http://downdetector.com/status/comcast-xfinity/map On Tue, 22 Apr 2014 09:06:35 -0500 Blair Trosper <blair.trosper@gmail.com> wrote:
I'm being inundated with reports from Comcast customers in various markets about their inability to reach anything on AWS. For example, we have a few people in Atlanta that are all having this issue.
What's more, they're having weird issues reaching things like Twitter or RingCentral (while other sites like Google and CNN work fine).
(RingCentral's support department apparently knows about this and is telling their customers that use Comcast that they're aware of the issue but don't know what's going on at the present time.)
Calls to the Comcast customer support just yield the "everything's fine, you're crazy" response from the staff.
Can anyone from Comcast give me some help (or information) off list?
-bt
If anyone want to provide me with *useful* troubleshooting information, I'll be glad to help. I can't tell what use that website has, it offers zero detail. -Steve On Tue, Apr 22, 2014 at 1:03 PM, rwebb@ropeguru.com <rwebb@ropeguru.com>wrote:
Looks like they are having issues other than Atlanta.
http://downdetector.com/status/comcast-xfinity/map
On Tue, 22 Apr 2014 09:06:35 -0500 Blair Trosper <blair.trosper@gmail.com> wrote:
I'm being inundated with reports from Comcast customers in various markets about their inability to reach anything on AWS. For example, we have a few people in Atlanta that are all having this issue.
What's more, they're having weird issues reaching things like Twitter or RingCentral (while other sites like Google and CNN work fine).
(RingCentral's support department apparently knows about this and is telling their customers that use Comcast that they're aware of the issue but don't know what's going on at the present time.)
Calls to the Comcast customer support just yield the "everything's fine, you're crazy" response from the staff.
Can anyone from Comcast give me some help (or information) off list?
-bt
participants (5)
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Blair Trosper -
John Neiberger -
Joshua McDonald -
rwebb＠ropeguru.com -
Steve Meuse