I think the traceroute fails at this hop. Outages work just like routing, you pay , X pays MCI, if your not happy you call X, X calls MCI, if X doesn't call MCI, then why would you buy service from them? This is the standard operator proceure, if there ever was one.
(I hope the formatting is OK. I'm not a Lotus Notes fan ...) OK, here's a scenario for you. Traceroute fails inside MCI somewhere. So you call your upstream, and said upstream only has a peering relationship with MCI -- ie: not a paying customer. I'm under the impression that unless you're a paying customer, then (to quote a 70's phrase) "you don't have nothin' comin'". For those ISP/IBP's out there, can a BGP peer open a trouble ticket with you to have a problem looked at? Or does the "paying customer" have to open the TT. What if I can't get the "paying customer" to open up the TT (ie: you think I can get sex.com to open a TT with their upstream, as if they would care longer than the time to hit the "D" key on my message). rob
On Jun 26, Robert_Gutierrez@3com.com wrote:
(I hope the formatting is OK. I'm not a Lotus Notes fan ...)
Switch to a fixed-width font and you should be okay.
For those ISP/IBP's out there, can a BGP peer open a trouble ticket with you to have a problem looked at? Or does the "paying customer" have to open the TT. What if I can't get the "paying customer" to open up the TT
If a peer is having trouble getting to one of our paying customers, I'd certainly open a ticket -- it's a real problem that needs to be fixed, so it doesn't matter if it was the customer or a peer or our monitoring system or some guy walking past on the sidewalk who noticed the sign on the door who tells us about it. Of course, I'd then immediately contact the customer to (a) make sure they know we're working on it, and (b) make sure they want it worked on. The customer always has a right to be down if they so choose. *grin* *********************************************************************** J.D. Falk voice: +1-415-482-2840 Supervisor, Network Operations fax: +1-415-482-2844 PRIORI NETWORKS, INC. http://www.priori.net "The People You Know. The People You Trust." ***********************************************************************
From what I understand of MCI's peering agreement, you have to come into at least 3 NAPs with DS3 bandwidth or better to even be considered to peer. So, I think if you peer with MCI, you'd definitely carry enough weight with them that they'd take an interest with what problems you have.
Joe Shaw - jshaw@insync.net NetAdmin - Insync Internet Services "Learn more, and you will never starve." - Paraphrase of Lee On Thu, 26 Jun 1997 Robert_Gutierrez@3com.com wrote:
OK, here's a scenario for you. Traceroute fails inside MCI somewhere. So you call your upstream, and said upstream only has a peering relationship with MCI -- ie: not a paying customer. I'm under the impression that unless you're a paying customer, then (to quote a 70's phrase) "you don't have nothin' comin'".
For those ISP/IBP's out there, can a BGP peer open a trouble ticket with you to have a problem looked at? Or does the "paying customer" have to open the TT. What if I can't get the "paying customer" to open up the TT (ie: you think I can get sex.com to open a TT with their upstream, as if they would care longer than the time to hit the "D" key on my message).
rob
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