Hi, Looking for off-line CyrusOne NOC assistance to help our mutual customers reach each others servers. I do not think the issue is CyrusOne's , but it is most likely a CyrusOne customer's that has no network people that comprehend routing issues. 2 days now , I need a little insight. My work around is via a transit provider that does not go through a Cyrusone hop. Whenever Cyrusone and gramtel.net hop appears customer packets drop at gramtel.net hop. On GTT from Amsterdam to ihotelier.com IPv4 traceroute to 199.167.220.52 HOST: cr2-ams1-re1 Loss% Snt Last Avg Best Wrst StDev 1. lag-12.ear3.Amsterdam1.Level 0.0% 5 601.2 121.0 0.8 601.2 268.4 2. ??? 100.0 5 0.0 0.0 0.0 0.0 0.0 3. CYRUSONE-LL.ear2.Chicago2.Le 0.0% 5 94.3 94.4 94.2 94.7 0.2 4. 169.64.242.209.gt001.gramtel 0.0% 5 95.6 94.8 94.4 95.6 0.5 5. ??? 100.0 5 0.0 0.0 0.0 0.0 0.0

From Chicago ...

IPv4 traceroute to 199.167.220.52 HOST: cr1-chi1-re1 Loss% Snt Last Avg Best Wrst StDev 1. as3356.chi11.ip4.gtt.net 20.0% 5 8.4 3.0 1.0 8.4 3.6 2. ??? 100.0 5 0.0 0.0 0.0 0.0 0.0 3. CYRUSONE-LL.ear2.Chicago2.Le 0.0% 5 1.9 1.9 1.9 2.0 0.0 4. 169.64.242.209.gt001.gramtel 0.0% 5 2.1 2.4 2.1 3.1 0.5 5. ??? 100.0 5 0.0 0.0 0.0 0.0 0.0 On Hurricain Electric from Fremont to ihotelier.com hits and stops at gramtel.com core1.fmt1.he.net> traceroute 199.167.220.57 source-ip 216.218.252.161 numeric Target 199.167.220.57 1 1 ms <1 ms <1 ms 10ge7-3.core1.sjc2.he.net (72.52.92.110) 2 <1 ms <1 ms 14 ms asn-qwest-us-as209.10gigabitethernet10-10.core1.sjc2.he.net (216.218.230.250) 3 51 ms 89 ms 61 ms cer-edge-19.inet.qwest.net (67.14.122.141) 4 132 ms 48 ms 59 ms 65.123.102.162 5 63 ms 48 ms 52 ms 209.242.80.97 6 48 ms 49 ms 50 ms 169.64.242.209.gt001.gramtel.net (209.242.64.169) 7 * * * ? 8 * * Thank You Bob Evans CTO