From: Valdis.Kletnieks@vt.edu

Or maybe past experience has shown that the two have the same *actual* failure rate, but asking for a Level3 help is more likely to actually get you a clueful *and* helpful engineer.

This has been my experience when we've had issues with any of the five companies we purchase from; Level 3 has consistently been able to put someone on the phone that actually knows how to resolve problems without even needing to call me back; most of the others we turn our link off because I know it's going to be several hours. David