DirecTV Now Geolocation Contact
Are there any DirecTV Now contacts on-list? We are having geolocation trouble with a well established ip range. -- Dan White BTC Broadband Network Admin Lead Ph 918.366.0248 (direct) main: (918)366-8000 Fax 918.366.6610 email: dwhite@mybtc.com http://www.btcbroadband.com
Hey Dan, just an FYI we had a client indicate issues with previously working DirecTV service suddenly stop working last month because DirecTV was geolocating their customer to the wrong state. There was some errant whois information likely to blame for this, but the WHOIS information had been unchanged for years. Seems like DirecTV may have changed their geolocation provider or their granularity (locating to city or state level rather than country/region). --Blake Dan White wrote on 8/21/2018 9:13 AM:
Are there any DirecTV Now contacts on-list? We are having geolocation trouble with a well established ip range.
We heard from a customer that it was working great then their locals stopped working because Directv said they were out of market. Of course we didn't change anything and it was normal on our end. Since it's not our service and everything except their locals was working, we told them to escalate to Directv and we haven't heard back. Not sure if it's fixed or not. On Tue, Aug 21, 2018, 10:42 AM Blake Hudson <blake@ispn.net> wrote:
Hey Dan, just an FYI we had a client indicate issues with previously working DirecTV service suddenly stop working last month because DirecTV was geolocating their customer to the wrong state. There was some errant whois information likely to blame for this, but the WHOIS information had been unchanged for years. Seems like DirecTV may have changed their geolocation provider or their granularity (locating to city or state level rather than country/region).
--Blake
Dan White wrote on 8/21/2018 9:13 AM:
Are there any DirecTV Now contacts on-list? We are having geolocation trouble with a well established ip range.
Did you get any resolution to this? I have a customer that has had their /21 since April of 2008. DirecTV Now is claiming the location is incorrect. I have gone through what few links there are on the old Cluepon site. https://web.archive.org/web/20130122055317/http://nanog.cluepon.net/index.ph... ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest-IX http://www.midwest-ix.com ----- Original Message ----- From: "Dan White" <dwhite@olp.net> To: nanog@nanog.org Sent: Tuesday, August 21, 2018 9:13:51 AM Subject: DirecTV Now Geolocation Contact Are there any DirecTV Now contacts on-list? We are having geolocation trouble with a well established ip range. -- Dan White BTC Broadband Network Admin Lead Ph 918.366.0248 (direct) main: (918)366-8000 Fax 918.366.6610 email: dwhite@mybtc.com http://www.btcbroadband.com
participants (4)
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Blake Hudson -
Dan White -
Darin Steffl -
Mike Hammett