Is there anyone at XO or Network Solutions that can help me with a little problem we're having? About two days ago we lost the ability to pass all traffic with Network Solutions hosted email and their main website from our main office. It keeps dying at a router in DC. Here's a trace from our Chicago office: Tracing route to 205.178.149.7 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 38.98.154.1 2 1 ms 1 ms 2 ms fa0-7.na01.b002327-0.ord01.atlas.cogentco.com [38.99.215.81] 3 <1 ms <1 ms 1 ms gi0-7.3542.core01.ord01.atlas.cogentco.com [66.250.11.189] 4 <1 ms 1 ms <1 ms te4-1.mpd01.ord01.atlas.cogentco.com [154.54.1.98] 5 1 ms 1 ms 1 ms vl3488.mpd01.ord03.atlas.cogentco.com [154.54.5.26] 6 <1 ms <1 ms <1 ms xo.ord03.atlas.cogentco.com [154.54.12.230] 7 2 ms 1 ms 1 ms te-3-1-0.rar3.chicago-il.us.xo.net [65.106.1.42] 8 4 ms 1 ms 1 ms ge7-0-0d0.rar1.chicago-il.us.xo.net [65.106.1.41] 9 28 ms 27 ms 28 ms p6-0-0.rar2.washington-dc.us.xo.net [65.106.0.46] 10 * * * Request timed out. (repeats until time-out) Here's one from an external Chicago looking glass: traceroute to 205.178.149.7 (205.178.149.7), 30 hops max, 38 byte packets 1 10.255.255.253 (10.255.255.253) 7.190 ms 5.022 ms 4.763 ms 2 vl-993.gw-core-a.whn.oneandone.net (217.160.229.45) 0.489 ms 0.487 ms 0.392 ms 3 ge-3-2-0-0.bb-a.tla.nyc.us.oneandone.net (217.160.229.65) 0.692 ms 0.655 ms 0.588 ms 4 so-1-0-0-0.bb-a.cr.chi.us.oneandone.net (74.208.1.32) 22.206 ms 22.133 ms 22.070 ms 5 p12-3.IR1.Chicago2-IL.us.xo.net (206.111.2.9) 22.309 ms 22.431 ms 22.723 ms 6 * te-3-1-0.rar3.chicago-il.us.xo.net (65.106.1.42) 24.414 ms 23.019 ms 7 ge7-0-0d0.rar1.chicago-il.us.xo.net (65.106.1.41) 23.002 ms 22.910 ms 22.918 ms 8 p6-0-0.RAR2.Washington-DC.us.xo.net (65.106.0.46) 39.504 ms 39.471 ms 39.363 ms 9 p7-0-0.MAR2.Washington5-DC.us.xo.net (65.106.3.206) 40.099 ms 40.297 ms 40.144 ms 10 71.5.190.110.ptr.us.xo.net (71.5.190.110) 40.350 ms 40.047 ms 40.093 ms 11 64.244.254.238 (64.244.254.238) 41.792 ms 41.528 ms 41.304 ms 12 edg-r-01-vlan12.net.dc2.netsol.com (205.178.191.14) 40.998 ms 41.624 ms 40.978 ms 13 205.178.182.6 (205.178.182.6) 41.389 ms 41.045 ms 41.121 ms 14 mail.networksolutionsemail.com (205.178.149.7) 41.339 ms 41.517 ms 41.291 ms Any thoughts? I also opened a ticket with Cogent, our provider in the main office. Thanks! Joe Johnson Senior Systems Engineer InnerWorkings, Inc. Managed Print & Promotional Solutions 600 West Chicago Avenue, Suite 850 Chicago, IL 60654 Phone: 312.676.6873 Fax: 312.604.5487 joe.johnson@inwk.com www.inwk.com NASDAQ: INWK