Keep waiting. I've been yet unsuccessful on getting a call back from anyone. They keep saying the same thing "it's part of a oc12 issue, field techs have been dispatch, please wait, no etr". Since that's now over 12 hours, I don't find it acceptable (not the down part, if it's part of a large cut, outage etc, I understand that), but rather their lack of information. I've escalated it to a "level 4 escalation" and they promised a callback within 15 minutes (which was 30 minutes ago). By any chance, were you originally a Broadwing customer? I have a feeling that the oc-12 that was disconnected was a mistake in their db caused by the acquisition, and since they may have lost the original info, they may have no choice but to re-engineer the circuits. -----Original Message----- From: Brandon Shiers [mailto:brandon.shiers@wyoming.com] Sent: Thursday, November 20, 2008 9:06 AM To: Matthew Huff; 'NANOG list' Subject: RE: Level 3 OC-12 cut in SanFran/Hayw I can tell you I have a DS3 here in Wyoming down because of this outage as well. 14 hours now it's been out and we haven't received anything from L3 unless I call and beat it out of them. I am waiting on a CB from a supervisor right now. -----Original Message----- From: nanog-bounces@nanog.org [mailto:nanog-bounces@nanog.org] On Behalf Of Matthew Huff Sent: Wednesday, November 19, 2008 10:45 PM To: NANOG list Subject: Level 3 OC-12 cut in SanFran/Hayw We lost a DS3 out of our downtown SF office around 4 hours ago. The Level 3 master ticket for OC-12 outage is #3020259 and is out of Hayworth. Anyone know anything more about this? Getting any info out of level 3 let alone an ETR has been challenging.
participants (1)
-
Matthew Huff