University of Alaska AS7774 NOC?
If there's anyone on call at network operations for the University of Alaska, AS7774, please contact me or ACS NOC, who have an open trouble ticket. We appear to be having BPG reachability issues on your ACS peering. Thank you, -- Jeremy Austin (907) 895-2311 (907) 803-5422 jhaustin@gmail.com Heritage NetWorks Whitestone Power & Communications Vertical Broadband, LLC Schedule a meeting: http://doodle.com/jermudgeon
On Sun, Jul 17, 2016 at 3:50 PM, Jeremy Austin <jhaustin@gmail.com> wrote:
If there's anyone on call at network operations for the University of Alaska, AS7774, please contact me or ACS NOC, who have an open trouble ticket.
We appear to be having BPG reachability issues on your ACS peering.
I want to extend thanks to the folks at University of Alaska, several of whom contacted me immediately. The issue turned out to be with ACS (AS7782), whose network engineers are also on NANOG and called me almost right away, even the one on leave whom the NOC couldn't reach. That's what I call service. Thanks again, you deserve a shout out. -- Jeremy Austin (907) 895-2311 (907) 803-5422 jhaustin@gmail.com Heritage NetWorks Whitestone Power & Communications Vertical Broadband, LLC Schedule a meeting: http://doodle.com/jermudgeon
We responded to Jeremy off-list, which turned out to be a different issue, but its worth noting. We swung AS7774 over to a different provider yesterday morning at our three peering points. We spot checked several route views and looking glass servers for AS paths around the globe and didn't find any issues, but if folks wouldn't mind running traces to 137.229.0.0/16 & 199.165.64.0/18 and pinging me with any anomalies, that would be great. Thanks, Britton Britton Anderson <blanderson3@alaska.edu> | Senior Network Communications Specialist | University of Alaska <http://www.alaska.edu/oit> | 907.450.8250 On Sun, Jul 17, 2016 at 8:19 PM, Jeremy Austin <jhaustin@gmail.com> wrote:
On Sun, Jul 17, 2016 at 3:50 PM, Jeremy Austin <jhaustin@gmail.com> wrote:
If there's anyone on call at network operations for the University of Alaska, AS7774, please contact me or ACS NOC, who have an open trouble ticket.
We appear to be having BPG reachability issues on your ACS peering.
I want to extend thanks to the folks at University of Alaska, several of whom contacted me immediately.
The issue turned out to be with ACS (AS7782), whose network engineers are also on NANOG and called me almost right away, even the one on leave whom the NOC couldn't reach.
That's what I call service. Thanks again, you deserve a shout out.
-- Jeremy Austin
(907) 895-2311 (907) 803-5422 jhaustin@gmail.com
Heritage NetWorks Whitestone Power & Communications Vertical Broadband, LLC
Schedule a meeting: http://doodle.com/jermudgeon
participants (2)
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Britton Anderson
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Jeremy Austin