Google Apps for ISPs -- Lingering fallout
I know there are others on this list who used Google Apps for ISPs and recently migrated off (as the service was discontinued). We have had several cases where the user had a YouTube channel or Picasa photo albums, etc. that they created with their Google Apps for ISPs credentials. Now that the service is gone, those channels and albums still exist but the users are unable to login to them or manage them in any way because it tells them that their account has been disabled. Of course, Google had been un-responsive to all of our (and the customer's) inquiries about how to fix this. Has anyone else run into this and found a way around it? thanks Shawn
You’ll need to escalate this with Google. If the front-end support team cannot help, move up the chain as far as you can. It should eventually reach the PM that worked on the turn-down of that service and get some action. -- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations Minerva Networks, Inc. Cell: +1 (650) 704-6633
On Aug 18, 2015, at 10:39 AM, Shawn L <shawnl@up.net> wrote:
I know there are others on this list who used Google Apps for ISPs and recently migrated off (as the service was discontinued).
We have had several cases where the user had a YouTube channel or Picasa photo albums, etc. that they created with their Google Apps for ISPs credentials. Now that the service is gone, those channels and albums still exist but the users are unable to login to them or manage them in any way because it tells them that their account has been disabled.
Of course, Google had been un-responsive to all of our (and the customer's) inquiries about how to fix this.
Has anyone else run into this and found a way around it?
thanks
Shawn
Was Google charging ISPs for this service? Cheers Ryan -----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Gary Greene Sent: Tuesday, August 18, 2015 2:18 PM To: Shawn L <shawnl@up.net> Cc: nanog <nanog@nanog.org> Subject: Re: Google Apps for ISPs -- Lingering fallout You’ll need to escalate this with Google. If the front-end support team cannot help, move up the chain as far as you can. It should eventually reach the PM that worked on the turn-down of that service and get some action. -- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations Minerva Networks, Inc. Cell: +1 (650) 704-6633
On Aug 18, 2015, at 10:39 AM, Shawn L <shawnl@up.net> wrote:
I know there are others on this list who used Google Apps for ISPs and recently migrated off (as the service was discontinued).
We have had several cases where the user had a YouTube channel or Picasa photo albums, etc. that they created with their Google Apps for ISPs credentials. Now that the service is gone, those channels and albums still exist but the users are unable to login to them or manage them in any way because it tells them that their account has been disabled.
Of course, Google had been un-responsive to all of our (and the customer's) inquiries about how to fix this.
Has anyone else run into this and found a way around it?
thanks
Shawn
Initially no. After a while yes. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Aug 24, 2015 1:44 AM, "Ryan Finnesey" <ryan@finnesey.com> wrote:
Was Google charging ISPs for this service?
Cheers Ryan
-----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Gary Greene Sent: Tuesday, August 18, 2015 2:18 PM To: Shawn L <shawnl@up.net> Cc: nanog <nanog@nanog.org> Subject: Re: Google Apps for ISPs -- Lingering fallout
You’ll need to escalate this with Google. If the front-end support team cannot help, move up the chain as far as you can. It should eventually reach the PM that worked on the turn-down of that service and get some action.
-- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations Minerva Networks, Inc. Cell: +1 (650) 704-6633
On Aug 18, 2015, at 10:39 AM, Shawn L <shawnl@up.net> wrote:
I know there are others on this list who used Google Apps for ISPs and recently migrated off (as the service was discontinued).
We have had several cases where the user had a YouTube channel or Picasa photo albums, etc. that they created with their Google Apps for ISPs credentials. Now that the service is gone, those channels and albums still exist but the users are unable to login to them or manage them in any way because it tells them that their account has been disabled.
Of course, Google had been un-responsive to all of our (and the customer's) inquiries about how to fix this.
Has anyone else run into this and found a way around it?
thanks
Shawn
Ryan, Most certainly, the charges varied some because of size and other factors but it was around 25 cents monthly per Gmail box. Scott Helms Vice President of Technology ZCorum (678) 507-5000 -------------------------------- http://twitter.com/kscotthelms -------------------------------- On Mon, Aug 24, 2015 at 1:43 AM, Ryan Finnesey <ryan@finnesey.com> wrote:
Was Google charging ISPs for this service?
Cheers Ryan
-----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Gary Greene Sent: Tuesday, August 18, 2015 2:18 PM To: Shawn L <shawnl@up.net> Cc: nanog <nanog@nanog.org> Subject: Re: Google Apps for ISPs -- Lingering fallout
You’ll need to escalate this with Google. If the front-end support team cannot help, move up the chain as far as you can. It should eventually reach the PM that worked on the turn-down of that service and get some action.
-- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations Minerva Networks, Inc. Cell: +1 (650) 704-6633
On Aug 18, 2015, at 10:39 AM, Shawn L <shawnl@up.net> wrote:
I know there are others on this list who used Google Apps for ISPs and recently migrated off (as the service was discontinued).
We have had several cases where the user had a YouTube channel or Picasa photo albums, etc. that they created with their Google Apps for ISPs credentials. Now that the service is gone, those channels and albums still exist but the users are unable to login to them or manage them in any way because it tells them that their account has been disabled.
Of course, Google had been un-responsive to all of our (and the customer's) inquiries about how to fix this.
Has anyone else run into this and found a way around it?
thanks
Shawn
Which is odd. Considering it was basically gmail on the back end and they still got ad revenue from it.
On Aug 24, 2015, at 08:34, Scott Helms <khelms@zcorum.com> wrote:
Ryan,
Most certainly, the charges varied some because of size and other factors but it was around 25 cents monthly per Gmail box.
Scott Helms Vice President of Technology ZCorum (678) 507-5000 -------------------------------- http://twitter.com/kscotthelms --------------------------------
On Mon, Aug 24, 2015 at 1:43 AM, Ryan Finnesey <ryan@finnesey.com> wrote:
Was Google charging ISPs for this service?
Cheers Ryan
-----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Gary Greene Sent: Tuesday, August 18, 2015 2:18 PM To: Shawn L <shawnl@up.net> Cc: nanog <nanog@nanog.org> Subject: Re: Google Apps for ISPs -- Lingering fallout
You’ll need to escalate this with Google. If the front-end support team cannot help, move up the chain as far as you can. It should eventually reach the PM that worked on the turn-down of that service and get some action.
-- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations Minerva Networks, Inc. Cell: +1 (650) 704-6633
On Aug 18, 2015, at 10:39 AM, Shawn L <shawnl@up.net> wrote:
I know there are others on this list who used Google Apps for ISPs and recently migrated off (as the service was discontinued).
We have had several cases where the user had a YouTube channel or Picasa photo albums, etc. that they created with their Google Apps for ISPs credentials. Now that the service is gone, those channels and albums still exist but the users are unable to login to them or manage them in any way because it tells them that their account has been disabled.
Of course, Google had been un-responsive to all of our (and the customer's) inquiries about how to fix this.
Has anyone else run into this and found a way around it?
thanks
Shawn
Matt, That's what I thought, but it was even more expensive if you decided you wanted the ad free version. The folks at Google I spoke with countered with the costs for Google Apps for Business and placed Partner Edition (the one for ISPs) between the direct consumer Gmail offering and the business offerings in functionality and pricing. Scott Helms Vice President of Technology ZCorum (678) 507-5000 -------------------------------- http://twitter.com/kscotthelms -------------------------------- On Mon, Aug 24, 2015 at 8:45 AM, Matt Hoppes <mhoppes@indigowireless.com> wrote:
Which is odd. Considering it was basically gmail on the back end and they still got ad revenue from it.
On Aug 24, 2015, at 08:34, Scott Helms <khelms@zcorum.com> wrote:
Ryan,
Most certainly, the charges varied some because of size and other factors but it was around 25 cents monthly per Gmail box.
Scott Helms Vice President of Technology ZCorum (678) 507-5000 -------------------------------- http://twitter.com/kscotthelms --------------------------------
On Mon, Aug 24, 2015 at 1:43 AM, Ryan Finnesey <ryan@finnesey.com> wrote:
Was Google charging ISPs for this service?
Cheers Ryan
-----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Gary Greene Sent: Tuesday, August 18, 2015 2:18 PM To: Shawn L <shawnl@up.net> Cc: nanog <nanog@nanog.org> Subject: Re: Google Apps for ISPs -- Lingering fallout
You’ll need to escalate this with Google. If the front-end support team cannot help, move up the chain as far as you can. It should eventually reach the PM that worked on the turn-down of that service and get some action.
-- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations Minerva Networks, Inc. Cell: +1 (650) 704-6633
On Aug 18, 2015, at 10:39 AM, Shawn L <shawnl@up.net> wrote:
I know there are others on this list who used Google Apps for ISPs and recently migrated off (as the service was discontinued).
We have had several cases where the user had a YouTube channel or Picasa photo albums, etc. that they created with their Google Apps for ISPs credentials. Now that the service is gone, those channels and albums still exist but the users are unable to login to them or manage them in any way because it tells them that their account has been disabled.
Of course, Google had been un-responsive to all of our (and the customer's) inquiries about how to fix this.
Has anyone else run into this and found a way around it?
thanks
Shawn
When it comes to reasons for them to force everyone off I believe it has to do with control. ISP accounts tend to be personal accounts, but when you stop being a customer of the ISP they will deactivate the account. Now that they tied purchases on the play store to the account it made things very messy when a customers account was deactivated and they suddenly lose all of this stuff they paid for. On Mon, Aug 24, 2015 at 7:45 AM, Matt Hoppes <mhoppes@indigowireless.com> wrote:
Which is odd. Considering it was basically gmail on the back end and they still got ad revenue from it.
On Aug 24, 2015, at 08:34, Scott Helms <khelms@zcorum.com> wrote:
Ryan,
Most certainly, the charges varied some because of size and other factors but it was around 25 cents monthly per Gmail box.
Scott Helms Vice President of Technology ZCorum (678) 507-5000 -------------------------------- http://twitter.com/kscotthelms --------------------------------
On Mon, Aug 24, 2015 at 1:43 AM, Ryan Finnesey <ryan@finnesey.com> wrote:
Was Google charging ISPs for this service?
Cheers Ryan
-----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Gary Greene Sent: Tuesday, August 18, 2015 2:18 PM To: Shawn L <shawnl@up.net> Cc: nanog <nanog@nanog.org> Subject: Re: Google Apps for ISPs -- Lingering fallout
You’ll need to escalate this with Google. If the front-end support team cannot help, move up the chain as far as you can. It should eventually reach the PM that worked on the turn-down of that service and get some action.
-- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations Minerva Networks, Inc. Cell: +1 (650) 704-6633
On Aug 18, 2015, at 10:39 AM, Shawn L <shawnl@up.net> wrote:
I know there are others on this list who used Google Apps for ISPs and recently migrated off (as the service was discontinued).
We have had several cases where the user had a YouTube channel or Picasa photo albums, etc. that they created with their Google Apps for ISPs credentials. Now that the service is gone, those channels and albums still exist but the users are unable to login to them or manage them in any way because it tells them that their account has been disabled.
Of course, Google had been un-responsive to all of our (and the customer's) inquiries about how to fix this.
Has anyone else run into this and found a way around it?
thanks
Shawn
I have been working on putting together a program to work with ISPs to offer Office 365 I was thinking the Google Apps for ISP shutdown would be an opportunity but it seem to be a very different price point. I have done a large number of Google App to Office 365 migration but Google was charging around $12 per user. Also a lot within the nonprofit space witch is a free license. What system did most ISPs move to? Cheers Ryan From: Scott Helms [mailto:khelms@zcorum.com] Sent: Monday, August 24, 2015 8:35 AM To: Ryan Finnesey <ryan@finnesey.com> Cc: Gary Greene <ggreene@minervanetworks.com>; Shawn L <shawnl@up.net>; nanog <nanog@nanog.org> Subject: Re: Google Apps for ISPs -- Lingering fallout Ryan, Most certainly, the charges varied some because of size and other factors but it was around 25 cents monthly per Gmail box. Scott Helms Vice President of Technology ZCorum (678) 507-5000 -------------------------------- http://twitter.com/kscotthelms -------------------------------- On Mon, Aug 24, 2015 at 1:43 AM, Ryan Finnesey <ryan@finnesey.com<mailto:ryan@finnesey.com>> wrote: Was Google charging ISPs for this service? Cheers Ryan -----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org<mailto:nanog-bounces@nanog.org>] On Behalf Of Gary Greene Sent: Tuesday, August 18, 2015 2:18 PM To: Shawn L <shawnl@up.net<mailto:shawnl@up.net>> Cc: nanog <nanog@nanog.org<mailto:nanog@nanog.org>> Subject: Re: Google Apps for ISPs -- Lingering fallout You’ll need to escalate this with Google. If the front-end support team cannot help, move up the chain as far as you can. It should eventually reach the PM that worked on the turn-down of that service and get some action. -- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations Minerva Networks, Inc. Cell: +1 (650) 704-6633<tel:%2B1%20%28650%29%20704-6633>
On Aug 18, 2015, at 10:39 AM, Shawn L <shawnl@up.net<mailto:shawnl@up.net>> wrote:
I know there are others on this list who used Google Apps for ISPs and recently migrated off (as the service was discontinued).
We have had several cases where the user had a YouTube channel or Picasa photo albums, etc. that they created with their Google Apps for ISPs credentials. Now that the service is gone, those channels and albums still exist but the users are unable to login to them or manage them in any way because it tells them that their account has been disabled.
Of course, Google had been un-responsive to all of our (and the customer's) inquiries about how to fix this.
Has anyone else run into this and found a way around it?
thanks
Shawn
Myself and others dropped the offering. Customers simply got a free Gmail (some Hotmail and Yahoo). Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Aug 24, 2015 9:17 AM, "Ryan Finnesey" <ryan@finnesey.com> wrote:
I have been working on putting together a program to work with ISPs to offer Office 365 I was thinking the Google Apps for ISP shutdown would be an opportunity but it seem to be a very different price point. I have done a large number of Google App to Office 365 migration but Google was charging around $12 per user. Also a lot within the nonprofit space witch is a free license. What system did most ISPs move to?
Cheers Ryan
From: Scott Helms [mailto:khelms@zcorum.com] Sent: Monday, August 24, 2015 8:35 AM To: Ryan Finnesey <ryan@finnesey.com> Cc: Gary Greene <ggreene@minervanetworks.com>; Shawn L <shawnl@up.net>; nanog <nanog@nanog.org> Subject: Re: Google Apps for ISPs -- Lingering fallout
Ryan,
Most certainly, the charges varied some because of size and other factors but it was around 25 cents monthly per Gmail box.
Scott Helms Vice President of Technology ZCorum (678) 507-5000 -------------------------------- http://twitter.com/kscotthelms --------------------------------
On Mon, Aug 24, 2015 at 1:43 AM, Ryan Finnesey <ryan@finnesey.com<mailto: ryan@finnesey.com>> wrote: Was Google charging ISPs for this service?
Cheers Ryan
-----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org<mailto:nanog-bounces@nanog.org>] On Behalf Of Gary Greene Sent: Tuesday, August 18, 2015 2:18 PM To: Shawn L <shawnl@up.net<mailto:shawnl@up.net>> Cc: nanog <nanog@nanog.org<mailto:nanog@nanog.org>> Subject: Re: Google Apps for ISPs -- Lingering fallout
You’ll need to escalate this with Google. If the front-end support team cannot help, move up the chain as far as you can. It should eventually reach the PM that worked on the turn-down of that service and get some action.
-- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations Minerva Networks, Inc. Cell: +1 (650) 704-6633<tel:%2B1%20%28650%29%20704-6633>
On Aug 18, 2015, at 10:39 AM, Shawn L <shawnl@up.net<mailto: shawnl@up.net>> wrote:
I know there are others on this list who used Google Apps for ISPs and recently migrated off (as the service was discontinued).
We have had several cases where the user had a YouTube channel or Picasa photo albums, etc. that they created with their Google Apps for ISPs credentials. Now that the service is gone, those channels and albums still exist but the users are unable to login to them or manage them in any way because it tells them that their account has been disabled.
Of course, Google had been un-responsive to all of our (and the customer's) inquiries about how to fix this.
Has anyone else run into this and found a way around it?
thanks
Shawn
Ryan,
From what I've seen a myriad of solutions. A lot of the people I know that wanted a full functionality replacement switched to Hyperoffice: http://www.hyperoffice.com/sp/google-apps.php
Some others went to Zimbra: https://www.zimbra.com/ Others went to a variety of less functional but also less expensive solutions that look more like traditional ISP email. It really depended on how much the ISP thought their end users wanted the "Google like" functionality. Scott Helms Vice President of Technology ZCorum (678) 507-5000 -------------------------------- http://twitter.com/kscotthelms -------------------------------- On Mon, Aug 24, 2015 at 9:15 AM, Ryan Finnesey <ryan@finnesey.com> wrote:
I have been working on putting together a program to work with ISPs to offer Office 365 I was thinking the Google Apps for ISP shutdown would be an opportunity but it seem to be a very different price point. I have done a large number of Google App to Office 365 migration but Google was charging around $12 per user. Also a lot within the nonprofit space witch is a free license. What system did most ISPs move to?
Cheers
Ryan
*From:* Scott Helms [mailto:khelms@zcorum.com] *Sent:* Monday, August 24, 2015 8:35 AM *To:* Ryan Finnesey <ryan@finnesey.com> *Cc:* Gary Greene <ggreene@minervanetworks.com>; Shawn L <shawnl@up.net>; nanog <nanog@nanog.org> *Subject:* Re: Google Apps for ISPs -- Lingering fallout
Ryan,
Most certainly, the charges varied some because of size and other factors but it was around 25 cents monthly per Gmail box.
Scott Helms Vice President of Technology ZCorum (678) 507-5000 -------------------------------- http://twitter.com/kscotthelms --------------------------------
On Mon, Aug 24, 2015 at 1:43 AM, Ryan Finnesey <ryan@finnesey.com> wrote:
Was Google charging ISPs for this service?
Cheers Ryan
-----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Gary Greene Sent: Tuesday, August 18, 2015 2:18 PM To: Shawn L <shawnl@up.net> Cc: nanog <nanog@nanog.org> Subject: Re: Google Apps for ISPs -- Lingering fallout
You’ll need to escalate this with Google. If the front-end support team cannot help, move up the chain as far as you can. It should eventually reach the PM that worked on the turn-down of that service and get some action.
-- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations Minerva Networks, Inc. Cell: +1 (650) 704-6633
On Aug 18, 2015, at 10:39 AM, Shawn L <shawnl@up.net> wrote:
I know there are others on this list who used Google Apps for ISPs and recently migrated off (as the service was discontinued).
We have had several cases where the user had a YouTube channel or Picasa photo albums, etc. that they created with their Google Apps for ISPs credentials. Now that the service is gone, those channels and albums still exist but the users are unable to login to them or manage them in any way because it tells them that their account has been disabled.
Of course, Google had been un-responsive to all of our (and the customer's) inquiries about how to fix this.
Has anyone else run into this and found a way around it?
thanks
Shawn
participants (7)
-
Gary Greene -
Josh Hoppes -
Josh Luthman -
Matt Hoppes -
Ryan Finnesey -
Scott Helms -
Shawn L