The use of the phone isn't that difficult, it's the use of the phone to get someone -clueful- enough to a) recognize the request as valid, b) log the request for their records, and c) disable the filter. Customer service at many of the Tier-2 and Tier-3 providers usually isn't, in my experience. -Mat Butler -----Original Message----- From: Stephen Sprunk [mailto:ssprunk@cisco.com] Sent: Tuesday, November 21, 2000 11:16 AM To: Roeland Meyer; 'Shawn McMahon'; nanog@merit.edu Subject: Re: ISPs as content-police or method-police Then again, nobody here seems to be suggesting mandatory filtering. Why is there such a strong objection to opt-out filters, where a single call or email can get the filters turned off? Is using a phone really that difficult?