Anyone know if attbi.net's ever going to clean up their DNS?
Hi, Anyone know if attbi.com's every going to clean up their DNS issues? As far as I can tell, attbi.com is advertising number-to-name for their clients, but if you then check the claimed name by doing name-to-number for consistency, it fails. For example 12.225.116.241 resolves fine to 12-225-116-241.client.attbi.com but then if you try resolving the claimed address of 12-225-116-241.client.attbi.com to a dotted quad, you get a non-existent host/domain error. Obviously this is an issue if you have hosts using tcp wrappers in anti-spoofing (e.g., so-called "paranoid" mode). I tried the number I formerly had for the ATT Worldnet NOC (201-331-4773), but that number is out of service. The ATT IP Services NOC folks at 1-800-288-3199 disclaim any knowledge of ATT BI, and suggest trying 1-877-288-3485. If you call 1-877-288-3485, you get a nice little automated attendant talking about going out of business issues, but no NOC. Looking on the web, I see nothing relevant at http://198.178.8.101/listfaqs.jsp?category_id=19&category_level=1 (although maybe I should take the fact that they're using a dotted quad for their web server as a clue that DNS is not their strong suit). I've also had multiple users tell me that they've complained about this issue to their ATTBI customer support reps, only to be blown off by the first tier support reps; when they ask to talk to a supervisor, they are told "sorry, there's nothing we can do." We went through this all once before back in the days when ATTBI.Com customers were Excite@Home customers, and Excite@Home was finally able to grasp and fix the issue, but right now I'm about ready to start telling users with this issue that they should strongly consider changing broadband providers because it doesn't look like ATTBI's ever going to get their DNS squared away. Anyone seeing any evidence to the contrary? Thanks, Joe St Sauver (joe@oregon.uoregon.edu) University of Oregon Computing Center
Their problem seems to extend beyond their name-to-ip and up-to-name mappings. I've found their DNS servers to be so unreliable that I have hardcoded "3rd party" DNS servers into my configuration so that I can have reliable DNS resolution. Until the whole transition settles down a little (perhaps after the first of the year maybe?) it's highly unlikely that you will be able to get in touch with anyone with a clue at ATTBI, much less someone competent enough to even begin fixing the DNS issues. It'll probably take just as long to fix this problem as it did with Excite@Home. Regards, Alexander Kiwerski -----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of Joe St Sauver Sent: Thursday, December 13, 2001 2:22 PM To: nanog@merit.edu Subject: Anyone know if attbi.net's ever going to clean up their DNS? Hi, Anyone know if attbi.com's every going to clean up their DNS issues? As far as I can tell, attbi.com is advertising number-to-name for their clients, but if you then check the claimed name by doing name-to-number for consistency, it fails. For example 12.225.116.241 resolves fine to 12-225-116-241.client.attbi.com but then if you try resolving the claimed address of 12-225-116-241.client.attbi.com to a dotted quad, you get a non-existent host/domain error. Obviously this is an issue if you have hosts using tcp wrappers in anti-spoofing (e.g., so-called "paranoid" mode). I tried the number I formerly had for the ATT Worldnet NOC (201-331-4773), but that number is out of service. The ATT IP Services NOC folks at 1-800-288-3199 disclaim any knowledge of ATT BI, and suggest trying 1-877-288-3485. If you call 1-877-288-3485, you get a nice little automated attendant talking about going out of business issues, but no NOC. Looking on the web, I see nothing relevant at http://198.178.8.101/listfaqs.jsp?category_id=19&category_level=1 (although maybe I should take the fact that they're using a dotted quad for their web server as a clue that DNS is not their strong suit). I've also had multiple users tell me that they've complained about this issue to their ATTBI customer support reps, only to be blown off by the first tier support reps; when they ask to talk to a supervisor, they are told "sorry, there's nothing we can do." We went through this all once before back in the days when ATTBI.Com customers were Excite@Home customers, and Excite@Home was finally able to grasp and fix the issue, but right now I'm about ready to start telling users with this issue that they should strongly consider changing broadband providers because it doesn't look like ATTBI's ever going to get their DNS squared away. Anyone seeing any evidence to the contrary? Thanks, Joe St Sauver (joe@oregon.uoregon.edu) University of Oregon Computing Center
On Thu, Dec 13, 2001 at 02:21:49PM -0800, Joe St Sauver wrote:
Hi,
Anyone know if attbi.com's every going to clean up their DNS issues?
[snip]
I tried the number I formerly had for the ATT Worldnet NOC (201-331-4773), but that number is out of service. The ATT IP Services NOC folks at 1-800-288-3199 disclaim any knowledge of ATT BI, and suggest trying 1-877-288-3485. If you call 1-877-288-3485, you get a nice little automated attendant talking about going out of business issues, but no NOC.
You might as well have tried 866 447 7333, then you could talk to people in another country (Canada) who will tell you to repeatedly power cycle your cable modem to fix it.
Looking on the web, I see nothing relevant at http://198.178.8.101/listfaqs.jsp?category_id=19&category_level=1 (although maybe I should take the fact that they're using a dotted quad for their web server as a clue that DNS is not their strong suit).
Those pages are absolutely useless, and the network status page is never updated.
I've also had multiple users tell me that they've complained about this issue to their ATTBI customer support reps, only to be blown off by the first tier support reps; when they ask to talk to a supervisor, they are told "sorry, there's nothing we can do."
We went through this all once before back in the days when ATTBI.Com customers were Excite@Home customers, and Excite@Home was finally able to grasp and fix the issue, but right now I'm about ready to start telling users with this issue that they should strongly consider changing broadband providers because it doesn't look like ATTBI's ever going to get their DNS squared away.
I was having problems for the past 3 months with bad delegations (NS3/4/5.mediaone.net were authoritative, but did not answer for the zone, while the nameservers passed out via DHCP did respond authoritatively for the IP block I was in (24.245.0.0-24.245.79.255). Fortunately my problems have been solved, unfortunately their resolution was to move all the customers (that I'm aware of) from my node, and the surrounding nodes, to new IP blocks. As I've said before, the service is great until you need to interact with them. Matthew S. Hallacy
Thanks,
Joe St Sauver (joe@oregon.uoregon.edu) University of Oregon Computing Center
--
Joe St Sauver wrote:
Hi,
Anyone know if attbi.com's every going to clean up their DNS issues?
As far as I can tell, attbi.com is advertising number-to-name for their clients, but if you then check the claimed name by doing name-to-number for consistency, it fails.
FWIW, I (in Santa Clara, CA) was in the same boat right after they moved my account from Excite's system to their own. However, I checked last night and it looks like they added the appropriate forward DNS. Credit where it's due, Doug (whose only relationship with AT&T is the kind where I pay them money :) -- "We will not tire, we will not falter, and we will not fail." - George W. Bush, President of the United States September 20, 2001 Do YOU Yahoo!?
participants (4)
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Alexander Kiwerski -
Doug Barton -
Joe St Sauver -
Matthew S. Hallacy