Re: Akamai wierdness
On Wed, Mar 25, 2009 at 1:21 AM, JC Dill <jcdill.lists@gmail.com> wrote: | jamie rishaw wrote: | | | | Akamai customer support is ccare@. | | No one said that noc@ was "not the place" - someone (who works at Akamai) | said that the RFC specified noc@ works, and it does. it was a redirect, and he was pretty rude | To summarize: The RFC-specified noc@ address exists and works. it is an rfc, not a standard. check out bcp 46. according to that, the correct answer we are looking for would be hostmaster-billing@akamai.com. both documents are out of date, and to suggest otherwise is irresponsible | Customers also have/know | about ccare@ which also works. Non-customers (surprise - not everyone is an | Akamai customer, and non-customers do have valid reasons to contact a NOC | now and then) who don't know about the super sekret[1] ccare@ can use noc@ . the first click off the akamai root page is hardly "super sekret". although they are really sneaky about it. its called 'support' and it is big and bright and blue and right where you would expect it. quite the outrage | Is there some point you wanted to make that contradicts all of this? jcdill, are you eight? this is a mailing list for network professionals. if you cannot be at, at least act it jkc -- Jeff Cohen CISSP, CCNP On a Sesame Seed Bun. Opinions stated are my own, and not those of Turner.
Jeffrey Cohen wrote:
On Wed, Mar 25, 2009 at 1:21 AM, JC Dill <jcdill.lists@gmail.com> wrote:
| Customers also have/know | about ccare@ which also works. Non-customers (surprise - not everyone is an | Akamai customer, and non-customers do have valid reasons to contact a NOC | now and then) who don't know about the super sekret[1] ccare@ can use noc@ .
the first click off the akamai root page is hardly "super sekret". TIN(Sekret)C. although they are really sneaky about it. its called 'support' and it is big and bright and blue and right where you would expect it. quite the outrage
Customer support is an avenue for customers to receive... wait for it... support. It is not necessarily the right way for non-customers to reach a network operation center for network operations issues between the company's network and other networks. In many (most?) instances when a non-customer uses a customer support channel they encounter a brick wall - because CSRs are trained on how to support customers, not trained or enabled to connect non-customers to other departments. Try using the "customer support" channel as a non-customer to report a networking problem to eBay's NOC or to Google's NOC, and then report back on how well that works for you. It's perfectly reasonable to expect that large company networks operations centers have a NOC-to-NOC contact path that works better/faster than trying to go thru a customer service center to reach the NOC.
| Is there some point you wanted to make that contradicts all of this?
jcdill, are you eight? this is a mailing list for network professionals. if you cannot be at, at least act it
I can write in complete sentences, using capitalization and punctuation. I know the difference between its and it's. Skit's law will probably come into play now. Oh well. Enough said. jc
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Jeffrey Cohen