CenturyLink IP NOC Contact for BGP Changes
Hello NANOGers, We're a regional CLEC and I've had a BGP filter change request in to CenturyLink for 3 days. I've had no luck trying to get this processed. I tried calling in tonight because, you know, my expectation these days is that every serious internet backbone company staffs a 24/7/365 NOC capable of dealing with IP and BGP routing issues / changes. I managed to escalate to a "TAC supervisor" who assures me that they in fact have nobody staffed after-hours who can do this kind of work. *boggles* I had no trouble getting the exact same request processed by XO, Cogent, Level3, Comcast, Cogent, and TWTelecom in anywhere from minutes to a few hours, many of them at night (you know, when it's kind of like better to do such changes anyway). So does anyone have the contact for a real, honest-to-god IP NOC engineer at CenturyLink? Or did I make a mistake assuming CenturyLink is a serious, carrier-class player? Thanks for any help. Jawaid
Once upon a time, Jawaid Desktop <jb@forethought.net> said:
We're a regional CLEC and I've had a BGP filter change request in to CenturyLink for 3 days. I've had no luck trying to get this processed.
It might help if you specify which part of CenturyLink (for example, which AS). CL is made up of a bunch of different, purchased, companies, and AFAIK it is not all integrated. For example, I worked for ISP that was connected to the old Qwest network (AS 209) at one point, and later the old KMC network (AS 23126). With the formerly-Qwest link, I had a login to a portal that was used to make all change requests, and they typically went through pretty quickly. If there was a problem, I could open a ticket through the portal and get a call-back in a reasonable amount of time. The formerly-KMC link was pretty much a business hours only, send it by email, CC your sales rep on all changes, and pester them until they do it. Outside of those hours, we could open tickets through the circuit trouble line, but they didn't know what to do with the Internet (so it just took repeated calls, nagging them until they escalated it to somebody who at least had heard of a router before). -- Chris Adams <cma@cmadams.net>
On 11/25/13, 8:26 PM, Jawaid Desktop wrote:
Hello NANOGers,
We're a regional CLEC and I've had a BGP filter change request in to CenturyLink for 3 days. I've had no luck trying to get this processed.
I tried calling in tonight because, you know, my expectation these days is that every serious internet backbone company staffs a 24/7/365 NOC capable of dealing with IP and BGP routing issues / changes. I managed to escalate to a "TAC supervisor" who assures me that they in fact have nobody staffed after-hours who can do this kind of work. *boggles*
I had no trouble getting the exact same request processed by XO, Cogent, Level3, Comcast, Cogent, and TWTelecom in anywhere from minutes to a few hours, many of them at night (you know, when it's kind of like better to do such changes anyway).
So does anyone have the contact for a real, honest-to-god IP NOC engineer at CenturyLink?
by centurylink do you mean legacy qwest (as209) http://www.centurylinkservices.net/ipsupport/bgp-update.php They do support routing policy objects, so you are imho better off if you have your sessions converted to RADB generated filters, and then do it that way.
Or did I make a mistake assuming CenturyLink is a serious, carrier-class player?
Thanks for any help.
Jawaid
participants (3)
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Chris Adams -
Jawaid Desktop -
joel jaeggli