Re: Allegiance telecom boston colo down?
On 3/28/2003 at 14:02:36 -0500, Sean Donelan said:
On Fri, 28 Mar 2003, Dave Israel wrote:
I do. But I won't discuss it in this forum.
My best advice in general, is when you have a backbone problem with Allegiance, call the NOCC (866 696 2794, options 3,1,4). They've got the most data on that, and if you're a customer of Allegiance, they'll gladly share.
And if you're not a customer...
...then if you have a good reason to ask, they'll help you, and if not, they won't. This should not surprise anybody; that's how NOCCs are.
On Fri, 28 Mar 2003, Dave Israel wrote:
On 3/28/2003 at 14:02:36 -0500, Sean Donelan said:
On Fri, 28 Mar 2003, Dave Israel wrote:
I do. But I won't discuss it in this forum.
My best advice in general, is when you have a backbone problem with Allegiance, call the NOCC (866 696 2794, options 3,1,4). They've got the most data on that, and if you're a customer of Allegiance, they'll gladly share.
And if you're not a customer...
...then if you have a good reason to ask, they'll help you, and if not, they won't. This should not surprise anybody; that's how NOCCs are.
I guess we'll have to wait for Allegiance customers "leak" the information. The leaks may not be as accurate as if the information came directly from Allegiance. Other providers such as AT&T, Earthlink, MFN, RCN have a different philosophy about providing information concerning their network status. Not all NOC's are the same.
...then if you have a good reason to ask, they'll help you, and if not, they won't. This should not surprise anybody; that's how NOCCs are.
I guess we'll have to wait for Allegiance customers "leak" the information. The leaks may not be as accurate as if the information came directly from Allegiance. Other providers such as AT&T, Earthlink, MFN, RCN have a different philosophy about providing information concerning their network status. Not all NOC's are the same.
Yeah, and you'll have to wait for a while since our business unit - who is a customer and has called repeatedly both the NOC and their sales team - has received nothing beyond "we don't know what's wrong". Eric :)
On Fri, 28 Mar 2003, Dave Israel wrote:
...then if you have a good reason to ask, they'll help you, and if not, they won't. This should not surprise anybody; that's how NOCCs are.
"good reason to ask" varies wildly with different nocs. -Dan -- [-] Omae no subete no kichi wa ore no mono da. [-]
participants (4)
-
Dan Hollis -
Dave Israel -
Eric Gauthier -
Sean Donelan