- Please recall that the technical savvy of the beginner customer base has dropped two orders of magnitude in just the last three years.

This is a relative drop. Humans have not gotten dumber, the technology has gotten much more sophisticated! What do we do when we can't find humans that can understand what is going on and how to deal with it? Excuse me, but you miss my point. The technical expertise of the human trying to join the Internet today HAS dropped considerably. And we are not even yet to mainstream PC users yet. You raise a very good question, which I don't have the solution to. We _need_ an entirely self-configuring network. But that's a different discussion. Tony