[NANOG] Charter - Southern Oregon routing issues - Test

7 May 2008

      I've called Charter and they deny they have an issue.  I'm looking to 
speak to a Charter engineer who can specifically help with issues in the 
Southern Oregon service area.

Multiple customers cannot check mail on 110 or use port 25 or 587.

Looks like a loop:

traceroute to 204.16.46.136 (204.16.46.136), 30 hops max, 40 byte packets
  1  192.168.1.1 (192.168.1.1)  2.143 ms  1.168 ms  0.849 ms
  2  10.218.0.1 (10.218.0.1)  8.523 ms  8.551 ms  14.098 ms
  3  ge5-2.cr01.mdfd.or.charter.com (68.185.17.113)  31.033 ms  10.993 ms
9.398 ms
  4  68-116-79-133.or.charter.com (68.116.79.133)  11.145 ms  18.148 ms
10.23 ms
  5  68-116-79-134.or.charter.com (68.116.79.134)  19.288 ms  9.768 ms
14.054 ms
  6  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  10.881 ms  12.468 ms
10.898 ms
  7  68-116-79-134.or.charter.com (68.116.79.134)  16.426 ms  10.631 ms 
  11.4
ms
  8  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  9.317 ms  10.047 ms  9.315
ms
  9  68-116-79-134.or.charter.com (68.116.79.134)  11.117 ms  9.992 ms *
10  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  10.928 ms  20.391 ms  9.513
ms
11  68-116-79-134.or.charter.com (68.116.79.134)  11.349 ms  10.413 ms
10.222 ms
12  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  20.722 ms  9.746 ms  9.99
ms
13  68-116-79-134.or.charter.com (68.116.79.134)  10.682 ms  11.198 ms
11.253 ms
14  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  10.376 ms  21.943 ms
10.914 ms
15  68-116-79-134.or.charter.com (68.116.79.134)  11.039 ms  9.778 ms
17.995 ms
16  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  13.068 ms  10.622 ms
13.206 ms
17  68-116-79-134.or.charter.com (68.116.79.134)  11.783 ms  11.17 ms  9.351
ms
18  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  15.859 ms  13.637 ms
18.188 ms
19  68-116-79-134.or.charter.com (68.116.79.134)  9.532 ms  14.751 ms
16.703 ms
20  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  21.073 ms  11.547 ms
10.913 ms
21  68-116-79-134.or.charter.com (68.116.79.134)  18.878 ms  9.844 ms
17.044 ms
22  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  17.192 ms  12.964 ms
10.855 ms
23  68-116-79-134.or.charter.com (68.116.79.134)  9.931 ms  13.66 ms  17.299
ms
24  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  21.794 ms  11.108 ms
16.129 ms
25  68-116-79-134.or.charter.com (68.116.79.134)  17.288 ms  14.043 ms
12.522 ms
26  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  11.771 ms  14.531 ms
11.148 ms
27  68-116-79-134.or.charter.com (68.116.79.134)  11.697 ms  10.318 ms
9.069 ms
28  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  9.885 ms  15.104 ms  13.287
ms
29  68-116-79-134.or.charter.com (68.116.79.134)  21.404 ms  12.868 ms
10.294 ms
30  g1-0.er01.mdfd.or.charter.com (68.116.79.1)  10.807 ms  11.742 ms
12.197 ms

Thank you for any assistance.  I've even contacted Tier III at Charter 
and they're unwilling to help at all.  I'm shocked they have a customer 
base still.

Regards,

Steve Ryan
541-842-8207

[NANOG] Charter - Southern Oregon routing issues

S. Ryan

S. Ryan

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