Amazon Prime video NOC contact
Hi, we are an italian ISP/WISP and we are experiecing trouble with Amazon Prime Video. They blocked our customers that cannot view the video. The error says that our IP class is located ouside italy. But this is wrong. Have you a contact we can get in touch with? thanks in advance! Davide Gelardi -- WT Srl tel 09411935549 / fax 09411936034 Sede legale: via Verdi 7 - 98066 PATTI - MESSINA www.IcaroInternet.it - www.wt-tech.it
On Wed, Mar 20, 2019 at 11:03 AM Davide Gelardi <ml-assoprovider@wt-tech.it> wrote:
we are an italian ISP/WISP and we are experiecing trouble with Amazon Prime Video. They blocked our customers that cannot view the video. The error says that our IP class is located ouside italy. But this is wrong.
Have you a contact we can get in touch with?
Hi Davide, You may have some luck here: https://www.amazonforum.com/forums/digital-content/prime-video Amazon staff working on Prime Video monitor and respond on that forum. The individuals reading may not be the right people, but they'll likely be on a first name basis with someone who is. Regards, Bill Herrin -- William Herrin ................ herrin@dirtside.com bill@herrin.us Dirtside Systems ......... Web: <http://www.dirtside.com/>
I have had no luck from that forum. Davide, I will contact you off list.
On Mar 20, 2019, at 2:16 PM, William Herrin <bill@herrin.us> wrote:
On Wed, Mar 20, 2019 at 11:03 AM Davide Gelardi <ml-assoprovider@wt-tech.it> wrote:
we are an italian ISP/WISP and we are experiecing trouble with Amazon Prime Video. They blocked our customers that cannot view the video. The error says that our IP class is located ouside italy. But this is wrong.
Have you a contact we can get in touch with?
Hi Davide,
You may have some luck here: https://www.amazonforum.com/forums/digital-content/prime-video
Amazon staff working on Prime Video monitor and respond on that forum. The individuals reading may not be the right people, but they'll likely be on a first name basis with someone who is.
Regards, Bill Herrin
-- William Herrin ................ herrin@dirtside.com bill@herrin.us Dirtside Systems ......... Web: <http://www.dirtside.com/>
Bradley & Davide, I work for an ISP located in central Ohio and we’re experiencing the a similar issue with a newly acquired IP Block, it’s flagged as a VPN/Proxy. I’ve not had any success trying their forums or trying to climb through their customer service ladder to hope someone knowledgeable receives my ticket. Bradley, if you have any contact info I would greatly appreciate a message off list. Davide, if you are able to resolve this issue, please advise how you were able to do so. From: NANOG <nanog-bounces@nanog.org> On Behalf Of Bradley Burch Sent: Wednesday, March 20, 2019 2:28 PM To: William Herrin <bill@herrin.us> Cc: nanog@nanog.org; davide.gelardi@wt-tech.it Subject: Re: Amazon Prime video NOC contact ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpected emails. I have had no luck from that forum. Davide, I will contact you off list. On Mar 20, 2019, at 2:16 PM, William Herrin <bill@herrin.us<mailto:bill@herrin.us>> wrote: On Wed, Mar 20, 2019 at 11:03 AM Davide Gelardi <ml-assoprovider@wt-tech.it<mailto:ml-assoprovider@wt-tech.it>> wrote: we are an italian ISP/WISP and we are experiecing trouble with Amazon Prime Video. They blocked our customers that cannot view the video. The error says that our IP class is located ouside italy. But this is wrong. Have you a contact we can get in touch with? Hi Davide, You may have some luck here: https://www.amazonforum.com/forums/digital-content/prime-video Amazon staff working on Prime Video monitor and respond on that forum. The individuals reading may not be the right people, but they'll likely be on a first name basis with someone who is. Regards, Bill Herrin -- William Herrin ................ herrin@dirtside.com<mailto:herrin@dirtside.com> bill@herrin.us<mailto:bill@herrin.us> Dirtside Systems ......... Web: <http://www.dirtside.com/>
May I have (at least some of) your permission to put this in front of someone at AMZ? Anne Anne P. Mitchell, Attorney at Law GDPR, CCPA (CA) & CCDPA (CO) Compliance Consultant Author: Section 6 of the CAN-SPAM Act of 2003 (the Federal anti-spam law) Legislative Consultant CEO/President, Institute for Social Internet Public Policy Board of Directors, Denver Internet Exchange Board of Directors, Asilomar Microcomputer Workshop Legal Counsel: The CyberGreen Institute Legal Counsel: The Earth Law Center California Bar Association Cal. Bar Cyberspace Law Committee Colorado Cyber Committee Ret. Professor of Law, Lincoln Law School of San Jose Ret. Chair, Asilomar Microcomputer Workshop
On Mar 21, 2019, at 10:13 AM, Brian Pierce <bpierce@consolidated.coop> wrote:
Bradley & Davide,
I work for an ISP located in central Ohio and we’re experiencing the a similar issue with a newly acquired IP Block, it’s flagged as a VPN/Proxy. I’ve not had any success trying their forums or trying to climb through their customer service ladder to hope someone knowledgeable receives my ticket. Bradley, if you have any contact info I would greatly appreciate a message off list. Davide, if you are able to resolve this issue, please advise how you were able to do so.
From: NANOG <nanog-bounces@nanog.org> On Behalf Of Bradley Burch Sent: Wednesday, March 20, 2019 2:28 PM To: William Herrin <bill@herrin.us> Cc: nanog@nanog.org; davide.gelardi@wt-tech.it Subject: Re: Amazon Prime video NOC contact
ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpected emails.
I have had no luck from that forum. Davide, I will contact you off list.
On Mar 20, 2019, at 2:16 PM, William Herrin <bill@herrin.us> wrote:
On Wed, Mar 20, 2019 at 11:03 AM Davide Gelardi <ml-assoprovider@wt-tech.it> wrote: we are an italian ISP/WISP and we are experiecing trouble with Amazon Prime Video. They blocked our customers that cannot view the video. The error says that our IP class is located ouside italy. But this is wrong.
Have you a contact we can get in touch with?
Hi Davide,
You may have some luck here: https://www.amazonforum.com/forums/digital-content/prime-video
Amazon staff working on Prime Video monitor and respond on that forum. The individuals reading may not be the right people, but they'll likely be on a first name basis with someone who is.
Regards, Bill Herrin
-- William Herrin ................ herrin@dirtside.com bill@herrin.us Dirtside Systems ......... Web: <http://www.dirtside.com/>
participants (5)
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Anne P. Mitchell, Esq. -
Bradley Burch -
Brian Pierce -
Davide Gelardi -
William Herrin