---------------------- Forwarded by Scott McGrath/InformationSystems/Hazen/DHHS on 02/07/2001 06:18 PM --------------------------- Scott McGrath 02/07/2001 06:17 PM To: "J.D. Falk" <jdfalk@mail-abuse.org> cc: Subject: Re: Managing task lists (Document link: Scott McGrath) We used Remedy to manage trouble reporting and follow up until we went with a system which was developed specifically to meet our staff and user needs. Scott "J.D. Falk" <jdfalk@mail-abuse.org>@merit.edu on 02/07/2001 06:05:25 PM Sent by: owner-nanog@merit.edu To: nanog@merit.edu cc: Subject: Re: Managing task lists On 02/07/01, lucifer@lightbearer.com wrote:

James S. Smith wrote:

...

What sort of software do people use to manage various tasks? Something like a helpdesk or ticketing system, where users can report problems,

etc.

WebRT, though it's really only suited to a rather small setup unless you tweak it by hand some (we're mostly using it to track software development bug reports, as opposed to task management).

There've been a lot of improvements made to RT since it was called "WebRT" -- including a total rewrite, which is now in beta. http://www.fsck.com/projects/rt/ has info. -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold