Proactive notification, one disaster at a time
Since I posted about the problem, I guess I should also post when a company announces an improvement. Worldcom announced today it will proactively notify customers about network problems. Its subsidary, UUNET, had a proactive notification program for a few years. Worldcom joins other companies such as BBN (now GTEI), who established a proactive notification program after a rat took down its west coast operation and AT&T announced improvements in its notification program after its network outage last year including multiple notification methods. We all know there will be network problems from time to time. Its good to see one more company's management decide to add proactive customer notification. I speak only for myself.
On 18 Nov 1999, Sean Donelan wrote:
Since I posted about the problem, I guess I should also post when a company announces an improvement.
Worldcom announced today it will proactively notify customers about network problems. Its subsidary, UUNET, had a proactive notification program for a few years.
I would hardly characterize it as much of a notification system. UUNET "proactive" notifications read something like this: "On such and such day, we'll be upgrading routers in the following cities: list Customers may or may not experience service degredation." where list is indeed a list of cities that may or may not have any relation to any point in your network. BBN on the other hand, provides notification that is actually meaningful and useful in my experience. My 2 "proactive" notices... /\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\ Patrick Greenwell Earth is a single point of failure. \/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/
participants (2)
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Patrick Greenwell -
Sean Donelan