Of course, he neglected to mention, "Good luck getting a straight answer about anything from MCI. You're better off calling your psychic if you have a network problem involving MCI."

Actually InternetMCI has improved a lot since I started dealing with their employees in early 1995. They still have several annoying habits though. But MCI is not unique. Keeping up-to-date contact information is a problem for lots of providers. Unfortunately, you don't realize the contact information doesn't work until you need to use it. Only then do you discover the provider only has a 1-800 number which isn't callable from your area, you can't send them e-mail because the network isn't working, and the contact page on their web server doesn't load. So once again, I ask all providers to please check your own contact information in the WHOIS database (I know it ain't much, but often its all we have) for an up-to-date e-mail address and internationally diallable telephone number. If you don't want to list your NOC, please list a contact that knows what a NOC is, and can reach your NOC. -- Sean Donelan, Data Research Associates, Inc, St. Louis, MO Affiliation given for identification not representation