Is anyone using Clearwire/Clear's wireless broadband offering for stationary branch offices/remote equipment monitoring? Looking for results/experiences off-list. We're looking at it for industrial telemetry, and have spoken to people using ATT and VZW who are doing the same, but we wanted to look at Clear as well. Curious as to reliability, link performance, and support quality. Thanks! Brandon -- Brandon Galbraith US Voice: 630.492.0464
Is anyone using Clearwire/Clear's wireless broadband offering for stationary branch offices/remote equipment monitoring? Looking for results/experiences off-list. Curious as to reliability, link performance, and support quality.
Me too! I'd love to hear from anyone that's used it extensively.
Thanks! Brandon
-- Brandon Galbraith US Voice: 630.492.0464
On Wed, 5 Jan 2011, tico wrote:
Is anyone using Clearwire/Clear's wireless broadband offering for
Me too! I'd love to hear from anyone that's used it extensively.
I haven't in a few years (I worked for someone who thought of themselves as a clearwire competitor), but we replaced a bunch of them that customers had, we installed a few of them with our own stickers on them, and we always kept one in the truck for those times we couldn't hit our own networks but we could hit theirs... the gear was generally solid - as long as you could get a good signal. inside datacenters, basements, and telco huts, though, were not places that good signal was often available.... -- david raistrick http://www.netmeister.org/news/learn2quote.html drais@icantclick.org http://www.expita.com/nomime.html
My coworker has a total of 6 hours into calling each and every Clear number that is publically facing and has yet to reach a person that even understands the question. We have boiled it down to the Clear business model is designed merely to sell you the generic modem and have a nice day. There appears to be zero interest in their business model to accommodate the enterprise. I really hope I am wrong, and if someone has a number of someone willing to deal with the enterprise customer base PLEASE forward it on. Mike
There appears to be zero interest in their business model to accommodate the enterprise.
In my own personal experience, there appears to be zero interest in their business model to accommodate the CUSTOMER. They go on and on about how their frequency-space gives them a competitive advantage, but their network is unreliable and extremely traffic policed (try downloading something. You MIGHT get close to the advertised speed for a few seconds, but you'll spend the next 2 hours browsing at the speed of mud when the traffic policer kicks in. Do it too often, and it seems to stop de-limiting you altogether). As far as I can tell, the issue isn't on the customer-leg, it's on their backhauls and core network. Worse, their customer service is nonexistent, and their cancellation policy is a nightmare (so bad that there's a class action against them - not sure where it's at, haven't checked in a while). I have heard horror stories from their employees, their resellers, and fellow former customers. They're filing/have filed for bankruptcy. How many letters does it take to spell 'broken'? If you have a POTS line at locations where you need a connection, find someone who will sell you dialup, or get 3G service from a cell carrier (careful - 4G Sprint service is provided by Clearwire). You will, sadly, be happier. Nathan (This is my own personal opinion based on my experiences and the experiences directly related to me by others. It does not reflect solid fact or reality. My employer probably thinks my opinion is false - and it may well be.)
On Wed, Jan 05, 2011 at 04:15:43PM -0600, Brandon Galbraith wrote:
Is anyone using Clearwire/Clear's wireless broadband offering for stationary branch offices/remote equipment monitoring? Looking for results/experiences off-list. We're looking at it for industrial telemetry, and have spoken to people using ATT and VZW who are doing the same, but we wanted to look at Clear as well. Curious as to reliability, link performance, and support quality.
I replaced a 3mbps/768kbps ADSL provisioned through Qwest with Clearwire's home offering. I've been mostly satisfied from a cost/performance standpoint - for $55/mo I get a mostly equal replacement for the DSL as well as service for a second usb dongle for my laptop. I've had to go through an uncomfortable process with their support people on two occasions when their service was booting me off every 3-10 mins. Turns out somehow my home address changed in their system and they decided to treat my home modem as a traveling modem. As others have stated they seemed aloof and lacked access to more than a script and basic tools for troubleshooting. Service has been mostly reliable for me in the Seattle area. Transfer rates are sufficient. -m
We use it for some of our juice bar operations but we buy the service from Sprint. We have been very happy with the service. Cheers Ryan -----Original Message----- From: Brandon Galbraith [mailto:brandon.galbraith@gmail.com] Sent: Wednesday, January 05, 2011 5:16 PM To: nanog@nanog.org Subject: Clearwire/Clear for branch office connectivity? Is anyone using Clearwire/Clear's wireless broadband offering for stationary branch offices/remote equipment monitoring? Looking for results/experiences off-list. We're looking at it for industrial telemetry, and have spoken to people using ATT and VZW who are doing the same, but we wanted to look at Clear as well. Curious as to reliability, link performance, and support quality. Thanks! Brandon -- Brandon Galbraith US Voice: 630.492.0464
Since I'm not with Clearwire anymore (end of contract) I can say that there are people in the core networking that do follow and respond the this list. I can say that their backbone is solid and the people there really do care about the network. If you have serious a backbone issue with Clearwire a message on this list will result in a response.. -- Joe Hamelin, W7COM, Tulalip, WA, 360-474-7474
participants (8)
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Brandon Galbraith
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david raistrick
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Joe Hamelin
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Michael Balasko
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Mike Sawicki
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Nathan Eisenberg
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Ryan Finnesey
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tico