Eric,

If you are a customer of AT&T WorldNet Managed Internet Services (meaning, you have a dedicated connection to the Internet from AT&T WorldNet), the Customer Care number, which is manned 24 X7, is 800-411-6427. You can open a trouble ticket there for whatever problem you're having. The Customer Care technician will troubleshoot it as far as they can take it (they have a fair amount of testing capability; if need be the NOC will get involved and work further to resolve the trouble.

If you are a customer of our WorldNet Dial service, the number to call for support is 800-WORLDNET or 800-400-1447. You are right, you will probably always get asked about your PC configuration because that's the=

Christine, The scenario is that he is not a customer of yours, he's a customer of some other ISP. The problem is that one of your customers are sending traffic that causes problems. -Peter