Re: [NANOG] Installation troubles with GlobalCrossing
From nanog-bounces@nanog.org Mon May 19 06:30:15 2008 From: Erich Hohermuth <eh@profzone.ch> To: nanog@nanog.org Date: Mon, 19 May 2008 13:29:39 +0200 Subject: Re: [NANOG] Installation troubles with GlobalCrossing
Dear list,
Thanks to everyone who has respond to me by privat mails.
I just want to ask if anyone else have major troubles to install new or upgrade services with Global Crossing ?
It seems that I'm not the only one who has troubles with installations and trouble tickets in the past 12 months. I also get some offers from competitors which promise to bring up a point two point link within 10 days.
Easy way to find out if the competitors mean it, or are just more marketing smoke -- see if they'll sign a contract with the fixed turn-up date, *AND* a, say, 500 Euro/day penalty (payable in cash, not just a service credit) for each day they miss the promised date. If they won't sign that contract, ask "why not?" The non-answers for that can be really entertaining. <wry grin>
participants (1)
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Robert Bonomi