RE: National Do Not Call Registry has opened
Ladies and Gentlemen, This has been an extremely difficult day for me personally and professionally due to many issues we had. Without going into the painful details, let me assure the community my original post was for exactly for the reason I posted - and we do indeed know how to run a standards compliant mail system. A side effect to the problems encountered was an inability to send a valid IP address among other things to operate the mail system and instead sending a static LB IP address, which effectively made all our mail look, as Mr.Sprunk so eloquently phrased, suspicious looking. We are over the hump - lost a tremendous amount of credibility and the opportunity to show "the government at work". The FTC has put their all into this project and the associated laws which I would hope all of you anti-spam police would appreciate. My apologies to the community for all the trash email this fiasco has produced, but more so to my customer for not delivering the quality they deserve. -----Original Message----- From: Stephen Sprunk [mailto:stephen@sprunk.org] Sent: Friday, June 27, 2003 6:10 PM To: LeBlanc, Robert Cc: Callahan, Richard M, SOLGV; North American Noise and Off-topic Gripes Subject: Re: National Do Not Call Registry has opened Thus spake "LeBlanc, Robert" <Robert.LeBlanc@savvis.net>
"It's very difficult to make the technology work... Spam blockers are automated and the software rules are arbitrary," he said.
It's a shame the press are putting the blame for this on anti-spam software, as it's clear that the DoNotCall.gov people have brought the problem on themselves by not running a standards-compliant mail system. What's worse is they knew this was coming and didn't do anything to prevent it! It appears Mr. Callahan's message to nanog wasn't to look for advice on how not to trigger spam filters -- it was to beg us to add his systems to our whitelists so his suspicious-looking mail would go through. Looks like a case of "Good enough for government work" in action. S Stephen Sprunk "God does not play dice." --Albert Einstein CCIE #3723 "God is an inveterate gambler, and He throws the K5SSS dice at every possible opportunity." --Stephen Hawking
Must've been a doubly hard day huh? william -----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of Callahan, Richard M, SOLGV Sent: Friday, June 27, 2003 6:01 PM To: Stephen Sprunk; LeBlanc, Robert Cc: North American Noise and Off-topic Gripes; nanog@nanog.org Subject: RE: National Do Not Call Registry has opened Ladies and Gentlemen, This has been an extremely difficult day for me personally and professionally due to many issues we had. Without going into the painful details, let me assure the community my original post was for exactly for the reason I posted - and we do indeed know how to run a standards compliant mail system. A side effect to the problems encountered was an inability to send a valid IP address among other things to operate the mail system and instead sending a static LB IP address, which effectively made all our mail look, as Mr.Sprunk so eloquently phrased, suspicious looking. We are over the hump - lost a tremendous amount of credibility and the opportunity to show "the government at work". The FTC has put their all into this project and the associated laws which I would hope all of you anti-spam police would appreciate. My apologies to the community for all the trash email this fiasco has produced, but more so to my customer for not delivering the quality they deserve. -----Original Message----- From: Stephen Sprunk [mailto:stephen@sprunk.org] Sent: Friday, June 27, 2003 6:10 PM To: LeBlanc, Robert Cc: Callahan, Richard M, SOLGV; North American Noise and Off-topic Gripes Subject: Re: National Do Not Call Registry has opened Thus spake "LeBlanc, Robert" <Robert.LeBlanc@savvis.net>
"It's very difficult to make the technology work... Spam blockers are automated and the software rules are arbitrary," he said.
It's a shame the press are putting the blame for this on anti-spam software, as it's clear that the DoNotCall.gov people have brought the problem on themselves by not running a standards-compliant mail system. What's worse is they knew this was coming and didn't do anything to prevent it! It appears Mr. Callahan's message to nanog wasn't to look for advice on how not to trigger spam filters -- it was to beg us to add his systems to our whitelists so his suspicious-looking mail would go through. Looks like a case of "Good enough for government work" in action. S Stephen Sprunk "God does not play dice." --Albert Einstein CCIE #3723 "God is an inveterate gambler, and He throws the K5SSS dice at every possible opportunity." --Stephen Hawking
Richard, Don't take it so hard. The news outlets are portraying the public's response as so massive and unprecedented that you should be able to spin that to your advantage. Remind the naysayers of the hundreds of thousands of people that were able to register. You have worked hard to remove a public nuisance. Revel in it. Regards, Christopher J. Wolff, VP CIO Broadband Laboratories, Inc. http://www.bblabs.com -----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu] On Behalf Of Callahan, Richard M, SOLGV Sent: Friday, June 27, 2003 5:01 PM To: Stephen Sprunk; LeBlanc, Robert Cc: North American Noise and Off-topic Gripes; nanog@nanog.org Subject: RE: National Do Not Call Registry has opened Ladies and Gentlemen, This has been an extremely difficult day for me personally and professionally due to many issues we had. Without going into the painful details, let me assure the community my original post was for exactly for the reason I posted - and we do indeed know how to run a standards compliant mail system. A side effect to the problems encountered was an inability to send a valid IP address among other things to operate the mail system and instead sending a static LB IP address, which effectively made all our mail look, as Mr.Sprunk so eloquently phrased, suspicious looking. We are over the hump - lost a tremendous amount of credibility and the opportunity to show "the government at work". The FTC has put their all into this project and the associated laws which I would hope all of you anti-spam police would appreciate. My apologies to the community for all the trash email this fiasco has produced, but more so to my customer for not delivering the quality they deserve. -----Original Message----- From: Stephen Sprunk [mailto:stephen@sprunk.org] Sent: Friday, June 27, 2003 6:10 PM To: LeBlanc, Robert Cc: Callahan, Richard M, SOLGV; North American Noise and Off-topic Gripes Subject: Re: National Do Not Call Registry has opened Thus spake "LeBlanc, Robert" <Robert.LeBlanc@savvis.net>
"It's very difficult to make the technology work... Spam blockers are automated and the software rules are arbitrary," he said.
It's a shame the press are putting the blame for this on anti-spam software, as it's clear that the DoNotCall.gov people have brought the problem on themselves by not running a standards-compliant mail system. What's worse is they knew this was coming and didn't do anything to prevent it! It appears Mr. Callahan's message to nanog wasn't to look for advice on how not to trigger spam filters -- it was to beg us to add his systems to our whitelists so his suspicious-looking mail would go through. Looks like a case of "Good enough for government work" in action. S Stephen Sprunk "God does not play dice." --Albert Einstein CCIE #3723 "God is an inveterate gambler, and He throws the K5SSS dice at every possible opportunity." --Stephen Hawking
While it's possible to make many comments about "how things could have been done better" on this project, I want to take the time to commend you for taking time to ask the question. Many "big company" and/or "big government" projects happen all the time, with no one even asking the community for input or assistance. So, while the roll out was not trouble free, your very public effort to help is a step above for this type of project. I do hope the efforts to make this service more RFC and BCP friendly, as well as doing generally "good things" will continue. While I'm sure here many think they could do a better job, which may even be true for some specific issues, the challenges of launching a service under a government contract are large, and only compounded by it being the lead story on nearly every new network. Now, if only congress, the FTC, and the FCC could do for spam what they are doing for the telephone. -- Leo Bicknell - bicknell@ufp.org - CCIE 3440 PGP keys at http://www.ufp.org/~bicknell/ Read TMBG List - tmbg-list-request@tmbg.org, www.tmbg.org
participants (4)
-
Callahan, Richard M, SOLGV -
Christopher J. Wolff -
Leo Bicknell -
William Devine, II