Network diagnostics for the end user
Are there any tools out there that we could give to our end users to help diagnose network problems? We get a lot of "the Internet is slow" support calls and it would be helpful if we had something that would run on the end user's computer and help characterize the problem. We have central monitoring system of course but that doesn't always give a complete picture, as the problem could always be on the end user's computer - slow hard drive, not enough memory, wrong name servers, etc.
On 20/06/13 17:45, Jeffrey Ollie wrote:
Are there any tools out there that we could give to our end users to help diagnose network problems? We get a lot of "the Internet is slow" support calls and it would be helpful if we had something that would run on the end user's computer and help characterize the problem. We have central monitoring system of course but that doesn't always give a complete picture, as the problem could always be on the end user's computer - slow hard drive, not enough memory, wrong name servers, etc.
I personally like ICSI Netalyzr for identifying gross issues. http://netalyzr.icsi.berkeley.edu/ -- /*=================[ Jake Khuon <khuon@NEEBU.Net> ]=================+ | Packet Plumber, Network Engineers /| / [~ [~ |) | | -------- | | for Effective Bandwidth Utilisation / |/ [_ [_ |) |_| NETWORKS | +==================================================================*/
I personally like ICSI Netalyzr for identifying gross issues. http://netalyzr.icsi.berkeley.edu/
+42
May sound silly, but in another life I faced a similar problem and by hosting local SpeedTest.net servers in our network we could fend off many of these calls. But I guess it will depend on your customers, whether they take it or not. cheers, ~Carlos On 6/20/13 9:45 PM, Jeffrey Ollie wrote:
Are there any tools out there that we could give to our end users to help diagnose network problems? We get a lot of "the Internet is slow" support calls and it would be helpful if we had something that would run on the end user's computer and help characterize the problem. We have central monitoring system of course but that doesn't always give a complete picture, as the problem could always be on the end user's computer - slow hard drive, not enough memory, wrong name servers, etc.
+1. It's especially helpful for wireless troubleshooting in a campus environment. You can get a lot of info from the AP, but tend not to know what the client is seeing and it's great for catching transient events (oh, whenever the elevator goes by...) Eric On Jun 22, 2013, at 12:29 AM, "Carlos M. Martinez" <carlosm3011@gmail.com> wrote:
May sound silly, but in another life I faced a similar problem and by hosting local SpeedTest.net servers in our network we could fend off many of these calls.
But I guess it will depend on your customers, whether they take it or not.
cheers,
~Carlos
On 6/20/13 9:45 PM, Jeffrey Ollie wrote:
Are there any tools out there that we could give to our end users to help diagnose network problems? We get a lot of "the Internet is slow" support calls and it would be helpful if we had something that would run on the end user's computer and help characterize the problem. We have central monitoring system of course but that doesn't always give a complete picture, as the problem could always be on the end user's computer - slow hard drive, not enough memory, wrong name servers, etc.
participants (5)
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Carlos M. Martinez -
Eric -
Jake Khuon -
Jeffrey Ollie -
Randy Bush