Our eyeball network is consistently having some streaming issues(buffering) with DirecTV now. Our main recourse is to sell them on youtube TV and netflix. fixes the issue, no more complaints from our customers. Issues mainly occur during peak times and even on 300+mbps low latency/jitter customers. However, if someone from DirecTV could contact me off list and we can debug this issue so that we don't have to keep pulling people to other services that would be great. Alternatively, if anyone could suggest with whom to peer to reduce the impact of this issue, that would be great. A solution that would be even better is if someone from Youtube TV would contact us off list and we can set up something commissioned based for all the good things we say about your service, and of course give our tech support people a reason to not be frustrated with the calls we receive for this issue.
Yeah, our eyeball network has problems with DirecTV too. Would be nice if they were at the various peering exchanges... -Mike
On May 22, 2018, at 11:08, Michael Crapse <michael@wi-fiber.io> wrote:
Our eyeball network is consistently having some streaming issues(buffering) with DirecTV now. Our main recourse is to sell them on youtube TV and netflix. fixes the issue, no more complaints from our customers. Issues mainly occur during peak times and even on 300+mbps low latency/jitter customers. However, if someone from DirecTV could contact me off list and we can debug this issue so that we don't have to keep pulling people to other services that would be great. Alternatively, if anyone could suggest with whom to peer to reduce the impact of this issue, that would be great. A solution that would be even better is if someone from Youtube TV would contact us off list and we can set up something commissioned based for all the good things we say about your service, and of course give our tech support people a reason to not be frustrated with the calls we receive for this issue.
Similar experience for us as well. Joshua Stump Network Admin Fourway.NET 800-733-0062 -----Original Message----- From: NANOG <nanog-bounces@nanog.org> On Behalf Of mike.lyon@gmail.com Sent: Tuesday, May 22, 2018 2:29 PM To: Michael Crapse <michael@wi-fiber.io> Cc: NANOG list <nanog@nanog.org> Subject: Re: DirecTV Now contact Yeah, our eyeball network has problems with DirecTV too. Would be nice if they were at the various peering exchanges... -Mike
On May 22, 2018, at 11:08, Michael Crapse <michael@wi-fiber.io> wrote:
Our eyeball network is consistently having some streaming issues(buffering) with DirecTV now. Our main recourse is to sell them on youtube TV and netflix. fixes the issue, no more complaints from our customers. Issues mainly occur during peak times and even on 300+mbps low latency/jitter customers. However, if someone from DirecTV could contact me off list and we can debug this issue so that we don't have to keep pulling people to other services that would be great. Alternatively, if anyone could suggest with whom to peer to reduce the impact of this issue, that would be great. A solution that would be even better is if someone from Youtube TV would contact us off list and we can set up something commissioned based for all the good things we say about your service, and of course give our tech support people a reason to not be frustrated with the calls we receive for this issue.
I don't have DirecTV Now. What CDN are they using? Fire up a stream and use Torch to see what IP it's coming from. Torch is a tool in Mikrotik RouterOS. I recognize those three as likely being familiar with RouterOS, so I sent them that way. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest-IX http://www.midwest-ix.com ----- Original Message ----- From: "Joshua Stump" <jstump@fourway.net> To: "mike lyon" <mike.lyon@gmail.com>, "Michael Crapse" <michael@wi-fiber.io> Cc: "NANOG list" <nanog@nanog.org> Sent: Tuesday, May 22, 2018 1:59:27 PM Subject: RE: DirecTV Now contact Similar experience for us as well. Joshua Stump Network Admin Fourway.NET 800-733-0062 -----Original Message----- From: NANOG <nanog-bounces@nanog.org> On Behalf Of mike.lyon@gmail.com Sent: Tuesday, May 22, 2018 2:29 PM To: Michael Crapse <michael@wi-fiber.io> Cc: NANOG list <nanog@nanog.org> Subject: Re: DirecTV Now contact Yeah, our eyeball network has problems with DirecTV too. Would be nice if they were at the various peering exchanges... -Mike
On May 22, 2018, at 11:08, Michael Crapse <michael@wi-fiber.io> wrote:
Our eyeball network is consistently having some streaming issues(buffering) with DirecTV now. Our main recourse is to sell them on youtube TV and netflix. fixes the issue, no more complaints from our customers. Issues mainly occur during peak times and even on 300+mbps low latency/jitter customers. However, if someone from DirecTV could contact me off list and we can debug this issue so that we don't have to keep pulling people to other services that would be great. Alternatively, if anyone could suggest with whom to peer to reduce the impact of this issue, that would be great. A solution that would be even better is if someone from Youtube TV would contact us off list and we can set up something commissioned based for all the good things we say about your service, and of course give our tech support people a reason to not be frustrated with the calls we receive for this issue.
In my testing, I see Directv now coming from akamai. We peer with them directly and we're only 4ms away and I sometimes still see buffering. So I'd say there's something more going on. I have no trouble with Netflix, YouTube, real choice demo. On Tue, May 22, 2018, 2:07 PM Mike Hammett <nanog@ics-il.net> wrote:
I don't have DirecTV Now. What CDN are they using? Fire up a stream and use Torch to see what IP it's coming from.
Torch is a tool in Mikrotik RouterOS. I recognize those three as likely being familiar with RouterOS, so I sent them that way.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest-IX http://www.midwest-ix.com
----- Original Message -----
From: "Joshua Stump" <jstump@fourway.net> To: "mike lyon" <mike.lyon@gmail.com>, "Michael Crapse" < michael@wi-fiber.io> Cc: "NANOG list" <nanog@nanog.org> Sent: Tuesday, May 22, 2018 1:59:27 PM Subject: RE: DirecTV Now contact
Similar experience for us as well.
Joshua Stump Network Admin Fourway.NET 800-733-0062
-----Original Message----- From: NANOG <nanog-bounces@nanog.org> On Behalf Of mike.lyon@gmail.com Sent: Tuesday, May 22, 2018 2:29 PM To: Michael Crapse <michael@wi-fiber.io> Cc: NANOG list <nanog@nanog.org> Subject: Re: DirecTV Now contact
Yeah, our eyeball network has problems with DirecTV too.
Would be nice if they were at the various peering exchanges...
-Mike
On May 22, 2018, at 11:08, Michael Crapse <michael@wi-fiber.io> wrote:
Our eyeball network is consistently having some streaming issues(buffering) with DirecTV now. Our main recourse is to sell them on youtube TV and netflix. fixes the issue, no more complaints from our customers. Issues mainly occur during peak times and even on 300+mbps low latency/jitter customers. However, if someone from DirecTV could contact me off list and we can debug this issue so that we don't have to keep pulling people to other services that would be great. Alternatively, if anyone could suggest with whom to peer to reduce the impact of this issue, that would be great. A solution that would be even better is if someone from Youtube TV would contact us off list and we can set up something commissioned based for all the good things we say about your service, and of course give our tech support people a reason to not be frustrated with the calls we receive for this issue.
participants (5)
-
Darin Steffl -
Joshua Stump -
Michael Crapse -
Mike Hammett -
mike.lyon＠gmail.com