To those interested , This is an ongoing issue for my users . AT&T and Zayo have not responded to my requests . AS7018 12.122.114.5 AS6461 64.125.12.117

From June 4 , 2024 , Packet loss continues and has been going on between AT&T and Zayo/ABOVENET all day .

According to DNS packet loss appears to be on a lag in SJC7 . ( Evocative San Jose Data Center ? ) According to all traceroutes the IPs on each side of the packet loss are AT&T 12.122.114.5 and ZAYO 64.125.12.117 . When the traceroute confirms the IPs above are in the path ; packet loss to or from any endpoint is greater than 15% . So far I tried reaching out to technical support with both providers via public and standard channels . I’m asking for help passing this information along to AT&T or Zayo hoping the community can provide some assistance to deliver this message because their technical support can not . Please forward this information along if you really do know the right person to ask don’t just spam them with messages . Don’t assume someone else will look at this and forward it to the correct person .