Gosh, and I thought that it was PSI that had these characteristics. No, I don't subscribe to PSI, but some of my clients/contacts do. Not long ago, their Detroit switch had been down for 4.5 hours (and thereby a big chunk of the midwest, since they refuse to peer at NAPs), and they hadn't even noticed! I had to _tell_ them to ping it, and the address to ping. (They did know how to ping.) On the other hand, I have been very pleased with MCI NOC. Yes, MCI has some problems too, but they even CALLED BACK to let me know when _another_ provider (PSI) had fixed the problem that I reported, rather than me trying again every 10 minutes to see if it was fixed yet. That kind service overwhelmed me with joy and brought tears to my eyes! Bill.Simpson@um.cc.umich.edu Key fingerprint = 2E 07 23 03 C5 62 70 D3 59 B1 4F 5E 1D C2 C1 A2
On the other hand, I have been very pleased with MCI NOC. Yes, MCI has some problems too, but they even CALLED BACK to let me know when _another_ provider (PSI) had fixed the problem that I reported, rather than me trying again every 10 minutes to see if it was fixed yet. That kind service overwhelmed me with joy and brought tears to my eyes!
If it makes you feel better, I put in a trouble ticket with MCI approx 29hours ago. it was not a complete outage, but the problem i was trying to talk to a tech about had an hour or so prior caused a serious outage on my mci connection - I would prioritize it as important, not urgent. the person who took the trouble ticket asked me if it would be "ok to take the circuit down for testing" - the problem i was trying to get resolved was related to peering.. go figure.. I still haven't heard back from MCI.. UUNET on the other hand I managed to get a call through to a tech there immediately... I've given up on trying to get through to MCI.. I've had nothing but good experience with them on the physical circuit level.. and the routing guys installing the circuit were great.. but trying to get a [routing] tech on the phone for trouble issues just sucks.
"ok to take the circuit down for testing" - the problem i was trying to get resolved was related to peering.. go figure.. I still haven't heard back from MCI.. UUNET on the other hand I managed to get a call through to a tech there immediately... I've given up on trying to get through to MCI.. I've had nothing but good experience with them on the physical circuit level.. and the routing guys installing the circuit were great.. but trying to get a [routing] tech on the phone for trouble issues just sucks.
I'll also vote for UUnet. They provide several days notice of any expected brief outages. The only occasion I had to call a tech I got through immediately (during off hours) to someone who was able to make BGP changes with no problem. Installation also went through without a hitch well ahead of schedule. Regards, Mike ------------------------------ Mike Levy, PhD, PE (206) 217-0158 Cortland Electronics Corp. (206) 282-9445 fax 1509 Queen Anne Ave N., Suite 274 Seattle, WA mike@cortland.com http://www.cortland.com
participants (3)
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mike＠merit.edu -
Nikos Mouat -
William Allen Simpson