I have not had a problem. Reach out to your account manager and have them put a rush on it. I just did this last week and had no problem getting it setup. If you don’t know your account manager reach out to: Smith, Christopher (csmith@cogentco.com) -----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Jürgen Jaritsch Sent: Thursday, October 15, 2015 11:45 AM To: Justin Wilson - MTIN; NANOG Subject: AW: Cogent BGP Woes Hi Justin, no issues in the past 6 months ... neither in Kiev nor in Dublin ... most of the time solved within 2-3 days. best regards Jürgen Jaritsch Head of Network & Infrastructure ANEXIA Internetdienstleistungs GmbH Telefon: +43-5-0556-300 Telefax: +43-5-0556-500 E-Mail: JJaritsch@anexia-it.com Web: http://www.anexia-it.com Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt Geschäftsführer: Alexander Windbichler Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601 -----Ursprüngliche Nachricht----- Von: NANOG [mailto:nanog-bounces@nanog.org] Im Auftrag von Justin Wilson - MTIN Gesendet: Donnerstag, 15. Oktober 2015 20:38 An: NANOG <nanog@nanog.org> Betreff: Cogent BGP Woes Have the rest of you been having as hard a time I am having in turning up BgP sessions with Cogent? They have made it a sales order nowadays instead of support. I filled out the questionnaire on the support site over 3 weeks ago and was directed to sales. I am going on 3 weeks waiting on a session to be turned up. Just wondering if I am alone. Justin Wilson j2sw@mtin.net --- http://www.mtin.net Owner/CEO xISP Solutions- Consulting – Data Centers - Bandwidth http://www.midwest-ix.com COO/Chairman Internet Exchange - Peering - Distributed Fabric

I am trying to turn up BGP on a circuit that ha never had it. In the past, you went to the support portal, filled out the questionnaire and in a day or so you would have you bgp info. When I did that this time I received a prompt response back from support saying this is now handled by sales and gave me the sales person to contact. Contacted sales person almost 3 weeks ago. Had to wait until the direct draft credited before they could put any new orders in. On a side note, Cogent is the only provider I know of that does not credit electronic payments within 24-48 hours. All of ours take 5 business days. Once thats done, e-mail the sales person back. No response for a few days. Call a manager and get them involved. 2 more weeks we still don’t have BGP on this circuit. A minimum of 1 e-mail a day asking for status updates. Last response was “Everything was entered in the system”. I guess I don’t understand why a sales order has to be entered for BGP. This adds an extra step, which in this case has been a major fail. Justin Wilson j2sw@mtin.net --- http://www.mtin.net Owner/CEO xISP Solutions- Consulting – Data Centers - Bandwidth http://www.midwest-ix.com COO/Chairman Internet Exchange - Peering - Distributed Fabric On Oct 15, 2015, at 2:47 PM, james machado <hvgeekwtrvl@gmail.com> wrote: Justin, What are you trying to do? I had a similar situation as my rep got the wrong product for BGP. I actually cleaned it up by talking to support and I had to fill out a second BGP questionnaire but it was resolved and turned up in a couple of days. James On Thu, Oct 15, 2015 at 11:38 AM, Justin Wilson - MTIN <lists@mtin.net> wrote: Have the rest of you been having as hard a time I am having in turning up BgP sessions with Cogent? They have made it a sales order nowadays instead of support. I filled out the questionnaire on the support site over 3 weeks ago and was directed to sales. I am going on 3 weeks waiting on a session to be turned up. Just wondering if I am alone. Justin Wilson j2sw@mtin.net --- http://www.mtin.net Owner/CEO xISP Solutions- Consulting – Data Centers - Bandwidth http://www.midwest-ix.com COO/Chairman Internet Exchange - Peering - Distributed Fabric

Sales now handled it because they bill now for having a bgp session. ​ Carlos Alcantar Race Communications / Race Team Member 1325 Howard Ave. #604, Burlingame, CA. 94010 Phone: +1 415 376 3314 / carlos@race.com / http://www.race.com ________________________________________ From: NANOG <nanog-bounces@nanog.org> on behalf of Justin Wilson - MTIN <lists@mtin.net> Sent: Thursday, October 15, 2015 8:47 PM To: NANOG Subject: Re: Cogent BGP Woes I am trying to turn up BGP on a circuit that ha never had it. In the past, you went to the support portal, filled out the questionnaire and in a day or so you would have you bgp info. When I did that this time I received a prompt response back from support saying this is now handled by sales and gave me the sales person to contact. Contacted sales person almost 3 weeks ago. Had to wait until the direct draft credited before they could put any new orders in. On a side note, Cogent is the only provider I know of that does not credit electronic payments within 24-48 hours. All of ours take 5 business days. Once thats done, e-mail the sales person back. No response for a few days. Call a manager and get them involved. 2 more weeks we still don’t have BGP on this circuit. A minimum of 1 e-mail a day asking for status updates. Last response was “Everything was entered in the system”. I guess I don’t understand why a sales order has to be entered for BGP. This adds an extra step, which in this case has been a major fail. Justin Wilson j2sw@mtin.net <mailto:j2sw@mtin.net> --- http://www.mtin.net <http://www.mtin.net/> Owner/CEO xISP Solutions- Consulting – Data Centers - Bandwidth http://www.midwest-ix.com <http://www.midwest-ix.com/> COO/Chairman Internet Exchange - Peering - Distributed Fabric On Oct 15, 2015, at 2:47 PM, james machado <hvgeekwtrvl@gmail.com <mailto:hvgeekwtrvl@gmail.com>> wrote: Justin, What are you trying to do? I had a similar situation as my rep got the wrong product for BGP. I actually cleaned it up by talking to support and I had to fill out a second BGP questionnaire but it was resolved and turned up in a couple of days. James On Thu, Oct 15, 2015 at 11:38 AM, Justin Wilson - MTIN <lists@mtin.net <mailto:lists@mtin.net>> wrote: Have the rest of you been having as hard a time I am having in turning up BgP sessions with Cogent? They have made it a sales order nowadays instead of support. I filled out the questionnaire on the support site over 3 weeks ago and was directed to sales. I am going on 3 weeks waiting on a session to be turned up. Just wondering if I am alone. Justin Wilson j2sw@mtin.net <mailto:j2sw@mtin.net> --- http://www.mtin.net <http://www.mtin.net/> Owner/CEO xISP Solutions- Consulting – Data Centers - Bandwidth http://www.midwest-ix.com <http://www.midwest-ix.com/> COO/Chairman Internet Exchange - Peering - Distributed Fabric

Similar to low-cost airlines, where you have to pay for a drink and a 4oz bag of peanuts. On Fri, Oct 16, 2015 at 3:36 AM, Mike Hammett <nanog@ics-il.net> wrote:

Nickles and dimes...

----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com

Midwest Internet Exchange http://www.midwest-ix.com

----- Original Message -----

From: "Carlos Alcantar" <carlos@race.com> To: "Justin Wilson - MTIN" <lists@mtin.net>, "NANOG" <nanog@nanog.org> Sent: Friday, October 16, 2015 12:12:05 AM Subject: Re: Cogent BGP Woes

Sales now handled it because they bill now for having a bgp session.

Carlos Alcantar Race Communications / Race Team Member 1325 Howard Ave. #604, Burlingame, CA. 94010 Phone: +1 415 376 3314 / carlos@race.com / http://www.race.com

________________________________________ From: NANOG <nanog-bounces@nanog.org> on behalf of Justin Wilson - MTIN < lists@mtin.net> Sent: Thursday, October 15, 2015 8:47 PM To: NANOG Subject: Re: Cogent BGP Woes

I am trying to turn up BGP on a circuit that ha never had it. In the past, you went to the support portal, filled out the questionnaire and in a day or so you would have you bgp info. When I did that this time I received a prompt response back from support saying this is now handled by sales and gave me the sales person to contact.

Contacted sales person almost 3 weeks ago. Had to wait until the direct draft credited before they could put any new orders in. On a side note, Cogent is the only provider I know of that does not credit electronic payments within 24-48 hours. All of ours take 5 business days. Once thats done, e-mail the sales person back. No response for a few days. Call a manager and get them involved. 2 more weeks we still don’t have BGP on this circuit. A minimum of 1 e-mail a day asking for status updates. Last response was “Everything was entered in the system”.

I guess I don’t understand why a sales order has to be entered for BGP. This adds an extra step, which in this case has been a major fail.

Justin Wilson j2sw@mtin.net <mailto:j2sw@mtin.net>

--- http://www.mtin.net <http://www.mtin.net/> Owner/CEO xISP Solutions- Consulting – Data Centers - Bandwidth

http://www.midwest-ix.com <http://www.midwest-ix.com/> COO/Chairman Internet Exchange - Peering - Distributed Fabric

On Oct 15, 2015, at 2:47 PM, james machado <hvgeekwtrvl@gmail.com <mailto: hvgeekwtrvl@gmail.com>> wrote:

Justin,

What are you trying to do? I had a similar situation as my rep got the wrong product for BGP. I actually cleaned it up by talking to support and I had to fill out a second BGP questionnaire but it was resolved and turned up in a couple of days.

James

On Thu, Oct 15, 2015 at 11:38 AM, Justin Wilson - MTIN <lists@mtin.net <mailto:lists@mtin.net>> wrote: Have the rest of you been having as hard a time I am having in turning up BgP sessions with Cogent? They have made it a sales order nowadays instead of support. I filled out the questionnaire on the support site over 3 weeks ago and was directed to sales. I am going on 3 weeks waiting on a session to be turned up.

Just wondering if I am alone.

Justin Wilson j2sw@mtin.net <mailto:j2sw@mtin.net>

--- http://www.mtin.net <http://www.mtin.net/> Owner/CEO xISP Solutions- Consulting – Data Centers - Bandwidth

http://www.midwest-ix.com <http://www.midwest-ix.com/> COO/Chairman Internet Exchange - Peering - Distributed Fabric