Cablevision/OptimumOnline Long Island - massive outage
Cablevision/OptimumOnline, Long Island, NY has massive roving outages of their cable Internet service swince Friday evening: calling their customer service line gets you 30+ min. waits before a drone answers who will ask if you power-cycled your cable modem and computer, then puts you on hold for another 30+ (I was too impatient to wait longer) to wait for a "technician". The list of cities effected by the outage seems to change (on their on-hold tape) every 2 hours, is somewhere between 6-10 cities at a time, and in 4 calls, I have heard probably 30 different city names by now :) What could bring down such a large cable system in parts and repeatedly for many hours at a time is beyond me: one of my SSH sessions just resumed from being stuck for 11+ hours: Modifying your TCP kernel (or registry - your platform pick) settings to not time out for a few days is a really good idea :) bye,Kai
Don't know. They use mostly Cisco equipment - GSRs I believe. Chris Zydel is their chief IP engineer - a good guy, and quite clueful. Daniel Golding On Sun, 3 Sep 2000, Kai Schlichting wrote:
Cablevision/OptimumOnline, Long Island, NY has massive roving outages of their cable Internet service swince Friday evening: calling their customer service line gets you 30+ min. waits before a drone answers who will ask if you power-cycled your cable modem and computer, then puts you on hold for another 30+ (I was too impatient to wait longer) to wait for a "technician". The list of cities effected by the outage seems to change (on their on-hold tape) every 2 hours, is somewhere between 6-10 cities at a time, and in 4 calls, I have heard probably 30 different city names by now :)
What could bring down such a large cable system in parts and repeatedly for many hours at a time is beyond me: one of my SSH sessions just resumed from being stuck for 11+ hours: Modifying your TCP kernel (or registry - your platform pick) settings to not time out for a few days is a really good idea :)
bye,Kai
participants (2)
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dan@netrail.net
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Kai Schlichting