--- ray@orsiniit.com wrote: From: Ray Orsini <ray@orsiniit.com> "The other "don't do that" is never configure Music on Hold for any NOC/SOC lines. Few things are more annoying than a eight hour trouble shooting conference bridge, and one of the dozen NOC/SOCs on the bridge hits the Hold button." Now that you've said it it seems so obvious. But, honestly I'd never thought it until right now. Thanks! ------------------------------- It only takes one time on a hectic multi-party call to learn this one. It's painful and at the worst possible time, especially if they left the room and no one can be contacted to get it turned off. scott