Chris - Thanks for your note; you're right on the ball. outage-request@sprint.net I believe typically will subscribe anybody who's interested. There are several sizeable lists which are on the exploder here, so adding more probably is a non-issue. Why so many people want to see my rantings and ravings is beyond me though. :-) Sean.
Sean wrote:
outage-request@sprint.net I believe typically will subscribe anybody who's interested. There are several sizeable lists which are on the exploder here, so adding more probably is a non-issue.
Make that: To: majordomo@sprint.net with message text: subscribe outage -- Walt
You know if Sprint is gutsy enough (maybe customer centered would be a better word?) to do this, why can't MCI? I had private mail today from a network manager at a major MCI customer lamenting that the MCI higher ups refused to allow MCI to show their customers this courtesy (creation of an MCI outtage list). Is this attitude part of what HWB was complaining about? ******************************************************************** Gordon Cook, Editor & Publisher Subscript.: Individ-ascii $85 The COOK Report on Internet Non Profit. $150 431 Greenway Ave, Ewing, NJ 08618 Small Corp & Gov't $200 (609) 882-2572 Corporate $350 Internet: cook@cookreport.com Corporate. Site Lic $650 Newly expanded COOK Report Web Pages http://pobox.com/cook/ ******************************************************************** On Wed, 22 Nov 1995, Walter O. Haas wrote:
Sean wrote:
outage-request@sprint.net I believe typically will subscribe anybody who's interested. There are several sizeable lists which are on the exploder here, so adding more probably is a non-issue.
Make that:
To: majordomo@sprint.net
with message text:
subscribe outage
-- Walt
You know if Sprint is gutsy enough (maybe customer centered would be a better word?) to do this, why can't MCI? I had private mail today from a network manager at a major MCI customer lamenting that the MCI higher ups refused to allow MCI to show their customers this courtesy (creation of an MCI outtage list). Is this attitude part of what HWB was complaining about?
Distributing such email is certainly gutsy/nice, and may be the right thing for now, but in the long run it will not be the right thing, unless you like to drown in email. Gordon, say you connect to a random location X across the country. As a plain user. You perceive a problem (packet loss, connection drop, whatever). You may not even know what it means in every detail, but you sure know there is a problem. In a perfect world, what would you like to see? Send a query (email, phone, finger, servqualityport, whatever) to your local service provider "problem to reach X," and a kinda immediate (perhaps machine generated) response "we know of a flood in Kansas, 90% likelihood the cause for your problem. Will be fixed in 30 minutes by rerouting." Fine, you'd think, I'll take a nap and try again in 45 minutes. What are you getting instead? Standard is that a user has no clue of either the cause for the problem, or a procedure for problem resolution. If I send email to *any* (well, many, can't claim I have tried them all) service provider I may on a good day get a response within several hours. Typically saying they forwarded it to their service provider (who may rarely respond to them, based on experience). I *really* don't care who's fault a specific incident is. I would like to know that people are aware of it and working on it, and an expected repair time. Just like with lots of other things in life. That too much to ask for as a user?
You know if Sprint is gutsy enough (maybe customer centered would be a better word?) to do this, why can't MCI?
Insert <almost everyone else> instead of MCI and you have a very good question. I know NSI has an outage list, and we used NSR's back in the NSFnet days. I do commend Sprint & NSI for notifying other providers of major outages. Larry Plato I speak only for myself
On Wed, 22 Nov 1995, Gordon Cook wrote:
You know if Sprint is gutsy enough (maybe customer centered would be a better word?) to do this, why can't MCI? I had private mail today from a network manager at a major MCI customer lamenting that the MCI higher ups refused to allow MCI to show their customers this courtesy (creation of an MCI outtage list).
Since Sprint is likely to know something about MCI outages, then they can report the details on the SPRINT outages list. If MCI would like to tell their side of the story, they know what to do ;-) Michael Dillon Voice: +1-604-546-8022 Memra Software Inc. Fax: +1-604-542-4130 http://www.memra.com E-mail: michael@memra.com
participants (6)
-
Gordon Cook -
hwb＠upeksa.sdsc.edu -
Larry J. Plato -
Michael Dillon -
Sean Doran -
Walter O. Haas