I'm looking for the layout of the technical organisation within service providers. Charts with role definitions, related and/or critical processes, inter-departement communications, chain of command, breakout within major units, relation between NOC/engineering/billing/service turnup/etc, basically anything I can get my hands on.

http://www.amazon.com/exec/obidos/tg/detail/-/0852969821/qid=1036594290/sr=8 -1/ref=sr_8_1/002-7468082-2679216?v=glance&s=books&n=507846 Carrier Scale IP: Designing and Operating Internet Networks by P. Willis (Editor) This book contained various examples of BT's organization.. Kris