On Tue, Dec 29, 2015 at 9:13 PM, Joe Maimon <jmaimon@ttec.com> wrote:

Apparently there is still raison d'etre for everyone not a giant telco.

We placed the circuit with tagging expected for the service vlan.

We got it delivered without.

We requested it be changed.

Apparently that takes a change order, which when it is finally filed, takes 7-10BD to complete.

However, there is another complication. The vlan has to be different or the order cant be accepted, since the vlan is in use.

Options presented range from just reconfigure all your equipment, use it without the tag, reorder the UNI and expect at least a week of downtime.

This when we all know, and the TAC group flat out confirmed, the change is a push of button, a flick of a switch, a twist of a knob, etc, etc..

I view circuits with such change difficulties as liabilities.

Does anyone know anybody over in ATT land who can sort through this nonsense?

Did you already accept delivery? If not, call whatever number you have for "test and turn up" and request the tech to make these changes. This will be a different group than the one that handles changes to existing circuits. If you accepted, then you're out of luck and in for a wait. It doesn't matter how trivial the change is, or how big a customer you are. Of course, you'll be billed for the service in the meantime.

Thanks and enjoy the holidays!

Joe