eur.army.mil net ops contact?
Hi there, I need to get in contact with someone from (eur.)army.mil network operations staff, since they seem to block our whole AS. Any hints how to reach them? TIA && rgds, Malte -- Malte von dem Hagen Teamleitung Network Engineering & Operation Abteilung Technik ----------------------------------------------------------------------- Host Europe GmbH - http://www.hosteurope.de Welserstraße 14 - 51149 Köln - Germany Telefon: 0800 467 8387 - Fax: +49 180 5 66 3233 (*) HRB 28495 Amtsgericht Köln - USt-IdNr.: DE187370678 Geschäftsführer: Uwe Braun - Alex Collins - Mark Joseph - Patrick Pulvermüller (*) 0,14 EUR/Min. aus dem dt. Festnetz; maximal 0,42 EUR/Min. aus den dt. Mobilfunknetzen
Normally you need to contact the entity you cannot reach, and they will open a ticket backwards through MilNet. This is the only process I have been able to get to work. Robert D. Scott Robert@ufl.edu Senior Network Engineer 352-273-0113 Phone CNS - Network Services 352-392-2061 CNS Phone Tree University of Florida 352-392-9440 FAX Florida Lambda Rail 352-294-3571 FLR NOC Gainesville, FL 32611 321-663-0421 Cell -----Original Message----- From: Malte von dem Hagen [mailto:mvh@hosteurope.de] Sent: Wednesday, May 19, 2010 7:31 AM To: nanog@nanog.org Subject: eur.army.mil net ops contact? Hi there, I need to get in contact with someone from (eur.)army.mil network operations staff, since they seem to block our whole AS. Any hints how to reach them? TIA && rgds, Malte -- Malte von dem Hagen Teamleitung Network Engineering & Operation Abteilung Technik ----------------------------------------------------------------------- Host Europe GmbH - http://www.hosteurope.de Welserstraße 14 - 51149 Köln - Germany Telefon: 0800 467 8387 - Fax: +49 180 5 66 3233 (*) HRB 28495 Amtsgericht Köln - USt-IdNr.: DE187370678 Geschäftsführer: Uwe Braun - Alex Collins - Mark Joseph - Patrick Pulvermüller (*) 0,14 EUR/Min. aus dem dt. Festnetz; maximal 0,42 EUR/Min. aus den dt. Mobilfunknetzen
On May 19, 2010, at 6:37 AM, Robert D. Scott wrote:
Normally you need to contact the entity you cannot reach, and they will open a ticket backwards through MilNet. This is the only process I have been able to get to work.
This has been my experience as well when we discovered many .mil institutions weren't properly updating BOGON filters. -- Marc
On May 19, 2010, at 6:37 AM, Robert D. Scott wrote:
Normally you need to contact the entity you cannot reach, and they will open a ticket backwards through MilNet. This is the only process I have been able to get to work.
Well, some of our customers try to send mails to them without success, so I am not sure what exactly "the entity" is. We cannot reach www.army.mil, we cannot reach their nameservers, we cannot reach their MXes. Any further hints? TIA && rgds, Malte PS: If someone from there wants to reach me, you maybe want to try noc.as20773@gmail.com (as unlikely as that may be) ;-) -- Malte von dem Hagen Teamleitung Network Engineering & Operation Abteilung Technik ----------------------------------------------------------------------- Host Europe GmbH - http://www.hosteurope.de Welserstraße 14 - 51149 Köln - Germany Telefon: 0800 467 8387 - Fax: +49 180 5 66 3233 (*) HRB 28495 Amtsgericht Köln - USt-IdNr.: DE187370678 Geschäftsführer: Uwe Braun - Alex Collins - Mark Joseph - Patrick Pulvermüller (*) 0,14 EUR/Min. aus dem dt. Festnetz; maximal 0,42 EUR/Min. aus den dt. Mobilfunknetzen
On 19/05/2010 13:18, Malte von dem Hagen wrote:
On May 19, 2010, at 6:37 AM, Robert D. Scott wrote:
Normally you need to contact the entity you cannot reach, and they will open a ticket backwards through MilNet. This is the only process I have been able to get to work.
Well, some of our customers try to send mails to them without success, so I am not sure what exactly "the entity" is.
We cannot reach www.army.mil, we cannot reach their nameservers, we cannot reach their MXes. Any further hints?
Raise the issue from outside your network? B
On Wed, May 19, 2010 at 5:48 PM, Malte von dem Hagen <mvh@hosteurope.de> wrote:
We cannot reach www.army.mil, we cannot reach their nameservers, we cannot reach their MXes. Any further hints?
In plainer english - Your customer contacts his contact (friend / relative / customer etc) in the US army The army guy contacts his base IT staff to bitch about his email His base IT staff escalates the bitching up through a long and twisty channel Then you may or may not hear a status back, or get your AS unblocked Sit tight and wait, till then -- Suresh Ramasubramanian (ops.lists@gmail.com)
Am 19.05.10 14:24, schrieb William Hamilton:
Any further hints?
Raise the issue from outside your network?
That's difficult, without any contact information. Am 19.05.10 14:28, schrieb Suresh Ramasubramanian:
Your customer contacts his contact (friend / relative / customer etc) in the US army The army guy contacts his base IT staff to bitch about his email His base IT staff escalates the bitching up through a long and twisty channel Then you may or may not hear a status back, or get your AS unblocked Sit tight and wait, till then
I am aware of this way, sure. I just hoped, there would be a more... efficient way. Thanks anyway. .m -- Malte von dem Hagen Teamleitung Network Engineering & Operation Abteilung Technik ----------------------------------------------------------------------- Host Europe GmbH - http://www.hosteurope.de Welserstraße 14 - 51149 Köln - Germany Telefon: 0800 467 8387 - Fax: +49 180 5 66 3233 (*) HRB 28495 Amtsgericht Köln - USt-IdNr.: DE187370678 Geschäftsführer: Uwe Braun - Alex Collins - Mark Joseph - Patrick Pulvermüller (*) 0,14 EUR/Min. aus dem dt. Festnetz; maximal 0,42 EUR/Min. aus den dt. Mobilfunknetzen
There's this old joke - spread across multiple countries around the world - about there being three ways to do something .. 1. The right way 2. The wrong way 3. The army way viel glück On Wed, May 19, 2010 at 6:06 PM, Malte von dem Hagen <mvh@hosteurope.de> wrote:
Am 19.05.10 14:28, schrieb Suresh Ramasubramanian:
Your customer contacts his contact (friend / relative / customer etc) in the US army The army guy contacts his base IT staff to bitch about his email His base IT staff escalates the bitching up through a long and twisty channel Then you may or may not hear a status back, or get your AS unblocked Sit tight and wait, till then
I am aware of this way, sure. I just hoped, there would be a more... efficient way.
-- Suresh Ramasubramanian (ops.lists@gmail.com)
On Wed, May 19, 2010 at 06:11:34PM +0530, Suresh Ramasubramanian wrote:
There's this old joke - spread across multiple countries around the world - about there being three ways to do something ..
1. The right way 2. The wrong way 3. The army way
I know it as "3. The railway", and boy ain't it the truth... - Matt
I am aware of this way, sure. I just hoped, there would be a more... efficient way.
There is not. The various branches we worked with wouldn't touch it unless the ticket originated internally. Once that happened, we found them to be very cooperative and helpful. Another note - each branch is separate for the most part. If you're having problems reaching the Army, Navy, National Guard, etc..., they're pretty much independent and you need to work each one separately. -- Marc
There is not. The various branches we worked with wouldn't touch it unless the ticket originated internally. Once that happened, we found them to be very cooperative and helpful.
Another note - each branch is separate for the most part. If you're having problems reaching the Army, Navy, National Guard, etc..., they're pretty much independent and you need to work each one separately.
-- Marc
Actually, there is the Defense Information Systems Agency which provides support for all branches and partners (NATO etc..). Check http://www.disa.mil/contact/ I don't know if this contact page accepts issues from outside the US MIL organization (as Marc posted), but you might give it a try. Nils Kolstein
On 2010-05-19 14:36, Malte von dem Hagen wrote: [..]
I am aware of this way, sure. I just hoped, there would be a more... efficient way.
State publically that you know the location of a known terrorist somewhere in the top X of the wanted list. Tell them that they can reach you at email address Y, but only if they unblock Z. Some three-letter acronym person will now already be reading this thread intensely because of several trigger words above.... presto. Otherwise said: you are not important enough for attention ;) Nasty but probably true. Greets, Jeroen
participants (8)
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Jeroen Massar -
Malte von dem Hagen -
Marc Powell -
Matthew Palmer -
Nils Kolstein -
Robert D. Scott -
Suresh Ramasubramanian -
William Hamilton