-----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu] On Behalf Of Daniel Senie Sent: Wednesday, April 06, 2005 6:43 PM To: JP Velders; Adam Jacob Muller Cc: nanog@merit.edu Subject: Re: Spam (un)blocking
At 06:10 PM 4/6/2005, JP Velders wrote:
Over here in "RIPE land" so to speak, several ISP's (most notably FIRST members) have put a lot of effort in getting 'IRT' objects in the RipeDB.
And this is MUCH appreciated. When trying to figure out where to send spam complaints, a network that's taken the time to put their abuse address in their records certainly appears to at least care, and so gets better treatment.
"Better" != "good." In past experience, - Since the Abuse POC was "abuse@" instead of "Lee.Howard@" it wasn't acceptable. - Because "abuse@" went to a 24x7 team, with an auto-responder, and (on advice of counsel and for scalability reasons) we did not reply to every complaint with a description of the action taken, it was assumed no action was taken. There's no pleasing some people, and it's a shame that not everyone can take the time to understand what filtering policies they're importing. YMMV Lee
On Apr 8, 2005 6:51 PM, Howard, W. Lee <L.Howard@stanleyassociates.com> wrote:
- Because "abuse@" went to a 24x7 team, with an auto-responder, and (on advice of counsel and for scalability reasons) we did not reply to every complaint with a description of the action taken, it was assumed no action was taken.
There's no pleasing some people, and it's a shame that not everyone can take the time to understand what filtering policies they're importing.
As long as the action does get taken you can reply to it .. nobody says you have to reply personally to everything Boilerplates and perl scripts exist for a particular reason, and people demanding that you tell them in great detail how you eviscerated your spamming customer, and then spread sackcloth and ashes on your head and humbly begged the antispam community for pardon [yes, seen at least some like this] are the reason srs -- Suresh Ramasubramanian (ops.lists@gmail.com)
participants (2)
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Howard, W. Lee -
Suresh Ramasubramanian