10 minutes? you got *lucky*. we've waited literally hours in the past. this is particularly problematic when certain services such as the expedited RNCA _require_ talking to a human. the only way we've been somewhat successful in getting ahold of someone at NSOL is calling before 9am est. you can imagine this is rather painful for folks on the west coast. -brian brett watson wrote:

...

Actually, I literally stumbled upon this on the NetSol site. Whether the number really works or not, I don't know, I have my own DSL horror story that has left my phone useless (billing, not technical).

http://www.networksolutions.com/help/tech-savvy.html

(for the tech savvy that can dial a phone, I guess)

oh, it works just swell. i called last night (before 9pm est) to get help on a domain registration and got a recording saying "we're sorry, we're busy, try our web site...". this repeated twice and rather than going to a hold queue, they simply hang up on you. i went through that 4 times in 30 minutes and the 5th time i finally got put in a hold queue for 10 minutes before getting someone live.

the rest of the conversation, i won't even bore you with.

-b