my sister called me last night to tell me that she was unable to receive mail from southwest airlines, and that her e-ticket was in limbo for some flight somewhere. i checked and sure enough southwest airlines has sent me three or messages per day that i don't want, for most days out of the last six months. since neither southwest nor their ISP was willing to take any responsibility for this unwanted e-mail, i blackholed them, and i guess that means they'll have to fax that e-ticket. or something. it's not my problem.

meanwhile your sister has the hassle of getting southwest to send that fax, or changing her travel plans. i'm sure glad you're not running my isp. --mat